Miesha Robinson
Winnsboro,La
Summary
Seasoned professional with a proven track record in the transportation and customer service sectors, notably with D&J Construction. Excelled in roles requiring exceptional communication and time management skills, driving sales growth in retail environments by over 20%. Expert in commercial driving and equipment operation, consistently achieving and surpassing employer-set targets through effective problem-solving and team leadership.
Overview
9
9
years of professional experience
Work History
Truck Driver
D&J Construction
West Monroe, La
07.2022 - 09.2024
- Operate automatic dump truck. Safety transport asphalt material and equipment to designate locations while adhering to all traffic laws and regulations.
- Conduct pre-trip and post-trip inspections of the vehicle to ensure it is good working condition.
Package Handler
FedEx Ground
Monroe, LA
10.2016 - 07.2022
- Loading and unloading Packages.
- Sorting and Scanning packages, reading labels and verifying numbers to determine the correct destination.
Customer Service
Sedgwick
Winnsboro, La
09.2021 - 05.2022
- Claim Processing
- Assigning Claims and Directing Calls
- Education Customers
- Problem Solving
Sales Manager
Premium Wireless
Winnsboro, La
02.2021 - 05.2022
- Oversee a team of Wireless Sales Professionals, providing leadership, coaching, guidance, mentoring, and development achieve sales and business targets in 3-4 retail locations.
- Inspire and motivate teams to meet or exceed assigned sales targets and establish KPIs.
Wireless Specialist
The Revenue Optimization Company
Winnsboro, La
09.2018 - 01.2021
- Focus on driving sales of wireless products and services within a retail environment by proactively engaging customers, understanding their needs.
- Initiating conversations with shoppers, explaining wireless plan, selling new phones, and upgrades.
Off-line Support
CenturyLink
Monroe, La
05.2015 - 02.2018
- Respond to customer calls, resolving complaints, providing technical support for their services like internet, phone, and TV.
- Troubleshooting issues, explaining billing details and ensuring customer satisfaction by addressing their concerns.
Education
Grambling State University
Grambling, LA05.2005
Skills
- Communication
- Time Management
- Commercial driving
- Problem-solving capacity
- Equipment maintenance
- Equipment operation
References
Available upon request
Computersystemfamiliarity
- Microsoft Office Suites 2000, 2003, 2007, 2010
- Microsoft Windows 2000, XP, Vista, 7, and 8
- Operate office equipment
- Proficient in CCS, ACS 2.0, SAISO, Quick Books
- SAP
License
Louisiana Department of Insurance Producer, Personal Lines
Timeline
Truck Driver
D&J Construction
07.2022 - 09.2024
Customer Service
Sedgwick
09.2021 - 05.2022
Sales Manager
Premium Wireless
02.2021 - 05.2022
Wireless Specialist
The Revenue Optimization Company
09.2018 - 01.2021
Package Handler
FedEx Ground
10.2016 - 07.2022
Off-line Support
CenturyLink
05.2015 - 02.2018
Grambling State University