Miesha Slayton
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
17
17
years of professional experience
Work History
Eligibility Tech I/II
Department of Public Social Services
Moreno Valley
02.2024 - Current
- Interview applicants for, health care benefits such as Medi-Cal and supplemental nutritional assistance program known as SNAP. Assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department
- Obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions
- Determine eligibility in accordance with established procedures; dictate or record information for case records.
- Prepare and maintain other documents associated with the eligibility determination process.
- Use external systems, applications, search engines such as Cal-Saws and MEDS to conduct research in order to determine and/or verify eligibility.
Community Advocate
Kawhi Leonard LLC
Moreno Valley, CA
01.2020 - Current
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Assisted with preparation and submission of community activities.
- Coordinated events to raise community awareness and demonstrate organization's value to clients.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
Customer Service Advisor
EMWD
Perris, CA
09.2019 - 08.2020
- Responds to customer inquiries and complaints in person, by telephone, fax, and email, and provides information regarding water consumption, or billing issues
- Handles escalated calls and irate customers; provides for the resolution of unusual billing.
- Performs the full range of duties as related to customer service including opening and closing accounts, providing and receiving account information, researching account detail, determining eligibility for payment arrangements.
Single Point of Contact
Freedom Mortgage Corporation
San Dimas, CA
09.2017 - 02.2019
- Submitted completed loan applications, including recommendations for underwriting approval or denial.
- Presented and processed client loan documents and verified completed packages before sent to underwriting
- Served as liaison between borrowers and underwriters and collaborated with both parties to obtain optimal information for loan modification
- Remain as the single point of contact until the borrower is current or approved for loss mitigation
Mortgage Vendor
USAA
San Antonio, TX
05.2016 - 06.2017
- Investigated and solved accuracy issues on titles.
- Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to establish updated standards for nominations.
- Managed vendor productivity, monitors workload, and ensures that quality standards and revenue goals are consistently achieved.
- Processed completed and signed title documents through electronic mortgage registration program.
Member Services Representative
Inland Empire Health Plan
, CA
04.2015 - 10.2015
- Recommended products and services to members and accurately explained details of services offered.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, reported policy changes and company conditions affecting customer satisfaction.
- Provided excellent customer service and ensured customer satisfaction to 100,000,000+ health plan members.
Loss Mitigation Specialist
JP Morgan Chase
Irvine, CA
10.2007 - 11.2013
- Registered loans on the Origination system, maintained system accuracy, and kept files confidential.
- Ordered title insurance, flood/tax certificates, and surveys. Performed reviews for issues upon receipt.
- Regularly sent out all applicable verifications, ordered credit reports and appraisals, inputted loan information into computer systems, and maintained good personal relationships with loan applicants.
- Obtained, reviewed, and analyzed documents for acceptability against loan terms and conditions.
- Reviewed government loans, FHA, VA, Freddie Mac, and Fannie Mae. Recommended foreclosure prevention alternatives offered to the homeowner.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CASkills
- Excellent Organizational and project planning skills
- Excellent verbal and written communication skills
- Excellent computer skills with proficiency in MS Word, Office, Excel and Outlook
- Program coordination
Affiliations
- Kawhi Leonard Basketball Coordinator 2012-2017
- Kawhi's Kicks City Of Moreno Valley shoe giveaway 2021
Timeline
Eligibility Tech I/II
Department of Public Social Services
02.2024 - Current
Community Advocate
Kawhi Leonard LLC
01.2020 - Current
Customer Service Advisor
EMWD
09.2019 - 08.2020
Single Point of Contact
Freedom Mortgage Corporation
09.2017 - 02.2019
Mortgage Vendor
USAA
05.2016 - 06.2017
Member Services Representative
Inland Empire Health Plan
04.2015 - 10.2015
Loss Mitigation Specialist
JP Morgan Chase
10.2007 - 11.2013
High School Diploma -
Canyon Springs High School