Miesha Tobin
Lancaster,CA
Summary
To apply my expertise in managing complex business processes and encouraging cross functional collaboration in a project management role, driving successful project outcomes, enhancing client relationships, and supporting organizational growth while further developing my leadership and strategic management skills.
Overview
15
15
years of professional experience
Work History
Associate Account Manager II (Large Group)
Kaiser Permanente
01.2022 - Current
- Accountable for business processes and administrative requirements to support assigned accounts.
- Track, monitor and ensure that contracts, pricing, and membership accounting have accurate information and implement the negotiated terms of the final renewal with focus on business processes.
- Serve as primary liaison for group customers on contracts, benefits, rates and renewal activities, managing stakeholder communication and expectations.
- Collaborated in leading the creation and rollout of an instructional guide to standardize and simplify departmental processes, working across teams to boost knowledge sharing and operational effectiveness.
- Collect and analyze business and competitive data within project deadlines to support strategic account planning and informed decision making.
Associate Account Manager II (Small Group)
Kaiser Permanente
06.2014 - 01.2022
- Manage business processes that support achieving and maintaining optimal business position to sustain and grow membership.
- Establish and maintain relationships with broker and front-line benefit contacts that support business strategies.
- Act as the primary point of contact for group customer contacts as related to contracts benefits, rates, or renewal activities.
- Engage customer and/or collaborate to complete needs assessment.
- Collaborate with other departments to ensure a high-quality experience (e.g., member services, sales, and underwriting.)
Administrative Assistant
Fin-Wall Associates
12.2010 - 10.2013
- Provide office support for Social Security Advocates. Perform clerical and organizational task such as filing, drafting messages, and schedule appointments.
- Responsible for making outbound calls to doctor’s office to obtain patient medical records.
- Support Advocates by following up with their clients to obtain any updated information pertaining to their case.
- Responsible for maintaining client database of over 100 clients by updating contact and case information.
- Required to meet deadlines while multitasking.
Education
License - Accident and Health Agent, Life only Agent
California Department of Insurance
Burbank, CA07.2014
Associate of Arts - Business Administration
University of Phoenix
California06.2014
Skills
- Demonstrates flexibility in managing multiple task and shifting priorities
- Facilitate teamwork and communication to align efforts and meet department or company objectives
- Effectively collaborate with team members and work independently to achieve goals
- Proven time management skills with the ability to prioritize tasks, meet deadlines, and stay efficient in fast-paced settings
Timeline
Associate Account Manager II (Large Group)
Kaiser Permanente
01.2022 - Current
Associate Account Manager II (Small Group)
Kaiser Permanente
06.2014 - 01.2022
Administrative Assistant
Fin-Wall Associates
12.2010 - 10.2013
License - Accident and Health Agent, Life only Agent
California Department of Insurance
Associate of Arts - Business Administration
University of Phoenix
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