Miesha Wilson
Bloomfield,NJ
Summary
A client relations professional with extensive expertise in enhancing customer experiences and ensuring satisfaction. Highly skilled in identifying client needs and providing effective solutions. Known for exceptional teamwork, adaptability, and focus on achieving impactful outcomes.
Overview
27
27
years of professional experience
Work History
Client Experience Specialist, Floater
HearUSA
03.2022 - 03.2025
- Exceed center budget through effective outbound calls and schedule management.
- Provide exceptional customer service with prompt welcome and confirmation calls.
- Manage clinic schedule to optimize patient care for all appointments.
- Maintain accurate client information in TCM, ensuring confidentiality.
- Assist with financing applications and process payments efficiently.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Medical Assistant
Family Foot Care Center
10.2015 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Provided accurate documentation of patient interactions in electronic health record system.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
Direct Care Counselor
Eihab Human Services
07.2014 - 12.2014
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Promoted a positive facility culture by modeling professionalism, empathy, and respect towards both colleagues and clients alike.
- Conducted regular safety checks within the residential environment to minimize risk factors associated with potential accidents or incidents involving clients.
- Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
- Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
- Arranged and helped with medications according to established schedule.
- Prepared healthy foods based on personalized nutrition plans.
- Assisted patients with completing personal grooming tasks such as bathing and dressing.
Administrative Assistant
Becton Dickinson
05.2001 - 05.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Human Resources Specialist (42A)
NJ Army National Guard
02.1998 - 07.2010
- Maintaining accurate and up-to-date records for soldiers, including performance evaluations, medical information, and other essential data
- Handling the paperwork and procedures for soldiers entering and leaving the Army.
- Preparing and processing recommendations for awards and decorations, and arranging ceremonies.
- Preparing, updating, and coordinating requests for evaluations, and responding to inquiries about them. Providing general administrative support to commanders and other personnel, including preparing correspondence, managing files, and maintaining unit rosters.
- Training and supervising military and civilian personnel in organizational administration and HR support.
Education
Certificate - Medical Assistant
American Instutite
Clifton, NJCertificate - Massage Therapy
American Institute
Clifton, NJPassaic High School
Passaic, NJ06-1998
Skills
- Client experience management
- Customer service excellence
- Schedule Management
- Confidential Information handling
- Administrative Support
- Multitasking
- Healthcare administration
- Billing and Insurance verification
- Supervisory
Timeline
Client Experience Specialist, Floater
HearUSA
03.2022 - 03.2025
Medical Assistant
Family Foot Care Center
10.2015 - 10.2021
Direct Care Counselor
Eihab Human Services
07.2014 - 12.2014
Administrative Assistant
Becton Dickinson
05.2001 - 05.2011
Human Resources Specialist (42A)
NJ Army National Guard
02.1998 - 07.2010
Certificate - Medical Assistant
American Instutite
Certificate - Massage Therapy
American Institute
Passaic High School
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