Operating system
Hi, I’m
Mietzally Alvarez
Dallas,Texas
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
s. Experienced Customer Service Representative fluent in English and Spanish, ASL language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Competent Reimbursement Counselor offering a background in medical billing and customer service. Talented in providing customers with status updates on insurance claims and appeals. Driven to process claims quickly by attaining all necessary information from customers. Team-oriented with personable demeanor when collaborating with co-workers.
Overview
11
years of professional experience
Work History
Appreciation Financial
Life Insurance Agent
01.2019 - Current
Job overview
- Supported patients in setting up payment plans and resolving medical billing disputes.
- Provided medical billing and coding duties.
- Assisted 500+ customers per 6 months with medical billing inquiries.
- Trained new employees on multiple medical billing programs and data entry software.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Modified workout plans according to fitness levels and medical considerations.
- Analyzed patient's medical history, medication allergies, physical condition and examination results to determine best procedures.
- Applied medical terminology related to provider-specific treatments and techniques.
Kona Grill
Bartender/Server
01.2016 - Current
Job overview
- Extensive food, liquor, wine, and beverage knowledge
- Customer service
- Money handling.
Vidorra
bartender, server, manager
01.2018 - 01.2019
Job overview
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
Nick and Sam's
Server
01.2016 - 01.2018
Job overview
- Extensive food, liquor, wine, and beverage knowledge
- Customer service
- Money handling.
Black Ship Little Katana
Server
01.2016 - 01.2017
Job overview
- Extensive food, liquor, wine, and beverage knowledge
- Customer service
- Money handling.
Bread Winners
Server/Baker
01.2014 - 01.2016
Job overview
- Extensive food, liquor, wine, and beverage knowledge
- Kitchen etiquette and knowledge
- Customer service
- Money handling.
Education
Dallas College El Centro
Associate's degree from Business Administration
01.2023
University Overview
3.4 GPA
- Professional Development: Human services.
Skills
- Customer service
- Communications specialist (in both English and Spanish)
- Bilingual; fluent Spanish and English
- Fluent in POS systems; Aloha, Micros, Agilisyss, Restaurant Manager, Open Table
- License in selling life insurance
- Microsoft Word
- Microsoft Office
- Excel
- PowerPoint
- New Agent Training
- Referral management
- Building Relationships
- Insurance Policy Sales
- Client Service
- Appointment Scheduling
- Needs Assessment
- Client Retention
- Policy Management
- Underwriter Collaboration
- Financial Planning
- Client Education
- Insurance sales expertise
- Email Marketing
Timeline
Life Insurance Agent
Appreciation Financial
01.2019 - Current
bartender, server, manager
Vidorra
01.2018 - 01.2019
Bartender/Server
Kona Grill
01.2016 - Current
Server
Nick and Sam's
01.2016 - 01.2018
Server
Black Ship Little Katana
01.2016 - 01.2017
Server/Baker
Bread Winners
01.2014 - 01.2016
Dallas College El Centro
Associate's degree from Business Administration
Certification
- AML Training
- E&O Insurance
- Licensed - Texas ,Washington
Accomplishments
- Increased revenue 70% by implementing unique promotions.
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursTeam Building / Company Retreats401k matchPaid time offWork from home optionHealthcare benefitsSoftware
Spreadsheets
Computer Literacy
Communications
Languages
Spanish
Native or Bilingual
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