Migael Moran
East Palo Alto,CA
Summary
Motivated Silicon Valley native, providing 10 years experience in the fields of IT, Facilities, and Office Administration. Familiar with small and large company environments - flexible and adaptive, able to work alone or as a team leader. Adept at managing the real-world problems of running an office in the Bay Area.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Global Support Technician
Snapchat
11.2018 - Current
- Local Office POC for onsite support and needs of end user
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Variety of Software. Amongst various mobile device
- Served as a reliable escalation point for technical escalation point for critical incidents requiring advanced expertise or collaboration with other departments within the organization. Closing on average 4000 tickets per year
- Managed and processed support actions and requests utilizing JIRA systems
- Diagnosed and troubleshot hardware, software and network issues for MAC, Windows, and Linux systems
- Managed full hardware, mobile devices, and software lifecycle from onboarding to offboarding
- Managed permissions for access to SAAS and other IT Platforms
- Managing 80,000 Sq Ft office in Palo Alto and sister site (36,000 Sq Ft) in San Francisco
- Partnered with Regional Facilities Manager in all aspects of project implementation: including materials procurement, contract preparation and scheduling
- Established timely project management within budget constraints for multi-faceted problems concerning IT, facilities, employees, vendors, and adjacent teams
- Serving as point of contact for employees and vendors seeking support and information
- Partnered with Construction Mangers and Space Planners during expansion and construction of new workspaces
- Overseeing inventory ordering and requisitions, stocking and shipment receiving
- Communicated with Office Leaders and facility teams regarding upcoming repairs, maintenance, & projects.
- Coordinated transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Conducted periodic assessments of existing IT systems conditions, identifying opportunities for improvement and initiating appropriate actions.
- Built relationships with vendors and contractors to support timely and cost-effective services.
Facilities Maintenance Technician
VMWare
08.2017 - 07.2018
- Responsible for maintaining electrical, HVAC, plumbing, and other employee requests for 5 office buildings within VMWare Campus
- Worked with Facilities Directors, Building Engineers, Master Electrician, and other Techs to assess ongoing needs and plan preventive maintenance
- Part of Safety Compliance Team- performed emergency drills and helped ensure safety of employees and assets
- Trained junior maintenance professionals on correct repair and cleaning procedures
- Coordinating and escorting Vendors
- Event preparation and set-up
Facilities Office Assistant
AOL
12.2016 - 08.2017
- Lead 5 Support Staff- including Reception, Facilities Technicians, and Janitorial- to complete managements directives, activities and visions
- Surpassed team goals by partnering with IT and AV to achieve faster ticket response time, and implemented efficient practices and protocols
- Handled office's administrative duties, including: Office communications, recording and maintaining accounting records, processing invoices, and otherwise ensuring employee happiness through effectively predicting and meeting their needs
- Sorted, opened and routed all incoming correspondence and deliveries to help senior leaders respond quickly to business needs
- Prepared packages for shipment, pickup and courier services for prompt delivery to partners
- Ensured office security: Monitored premises, screened visitors, updated logs and managing visitor passes
- Liaised between vendors and maintained effective lines of communication
- Enhanced visitor experience by greeting guests professionally, directing them to appropriate personnel or locations as needed.
- Served as a liaison between facilities management staff members and other departments within the organization to address concerns or requests promptly.
- Assisted in the facilitation of special events hosted at the facility by setting up equipment, coordinating with vendors, and providing support during event execution.
- Maintained an updated database of building assets, equipment warranties, and service contracts for easy access during maintenance or repair needs.
- Expedited mail processing through efficient sorting, distribution, and tracking packages received at the facility.
- Streamlined facility operations by coordinating maintenance, repairs, and vendor relations.
- Oversaw preventative maintenance programs to extend the lifespan of equipment used throughout various areas within the building.
Education
GED -
Sequoia High School
Redwood City, CA07.2008
Associate of Arts -
Foothill College
Los Altos, CA01.2014
Skills
- Help desk support
- Ticketing system experience
- Mobile device management
- Asset management
- Printer support
- Software installation
- Issue troubleshooting
- Remote support
- Videoconferencing
- Ticket management: Jira/Asana
- Mac systems
- Inventory Management: Hardware and peripherals
- Bilingual (Spanish)
- Organization
- Event Planning
- Staff Management: CW and Vendors
- Customer service
- GSuite/MS suite
- Tableau Admin
Certification
- Google IT Support
- Lucid Admin
- Slack: Analytics, Connect, & Channel Management
- Red Cross CPR/AED/First Aid certified (-2027)
Timeline
IT Global Support Technician
Snapchat
11.2018 - Current
Facilities Maintenance Technician
VMWare
08.2017 - 07.2018
Facilities Office Assistant
AOL
12.2016 - 08.2017
GED -
Sequoia High School
Associate of Arts -
Foothill College
Similar Profiles
Mary BatshounMary Batshoun
Senior Content Producer & Operations Manager -Snap at SnapchatSenior Content Producer & Operations Manager -Snap at Snapchat
Aaron AdamsAaron Adams
Senior B2B Writer at SnapchatSenior B2B Writer at Snapchat
Charles HillCharles Hill
Digital Content Creator at SnapchatDigital Content Creator at Snapchat
Juan HernandezJuan Hernandez
Security Guard at Defense blockSecurity Guard at Defense block
Tamara WoodTamara Wood
Program Support Assistant at Va Palo AltoProgram Support Assistant at Va Palo Alto