Hi, I’m
Migdalia Aispuro
San Leandro,USA
Summary
High-performing individual with 10 years’ experience in Management, Sales, Marketing and Customer Service. Successful at leveraging career experience to enhance organizational productivity and effectively supporting operations.
Overview
11
years of professional experience
Work History
Temco Logistics
Dispatcher/Router
08.2023 - 11.2024
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift
- Maintained updated and detailed records of calls in physical and electronic database.
- Scrutinized logistics for timely delivery and informed clients promptly.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Temco Logistics
Customer Service Representative
03.2022 - 11.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
The Walking Company
Assistant Store Manager
02.2018 - 01.2020
Job overview
- Supervising a team of four employees
- Development of employees and implementing areas of improvement for the department to include recognition programs
- Recruitment - reviewing of resumes, scheduling, and conducting interviews
- Employee performance evaluations, and termination process while ensuring regulatory and legal compliance
- Ensure proper administration of all workplace safety, accident prevention and methodologies
- Evaluated programs to determine necessary equipment and supplies and
- Increased sales by 25%
- Provided customer service all customers including complaint resolutions
Torrid
Lead Manager
07.2014 - 12.2017
Job overview
- Supervising a team of 8 employees
- Recruitment - reviewing of resumes, scheduling, and conducting interviews
- Manage large amount of inbound/outbound calls
- New hire recruitment, interviews and orientations
- Scheduling, timesheets and payroll
- Handle customer inquiries personally and by email
- Researched required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update existing customer information
- Identify and escalate priority issues
- Follow up customer calls when necessary
Castro Valley Florist
Office Leader
12.2013 - 05.2014
Job overview
- Answer telephone
- Provide information to callers
- Deal with queries from the public and customers
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Monitor and maintain office equipment
- Control inventory
- Tidy and maintain the reception area
- Create and update invoices
- Set up and maintain filing system
- Maintained customer databases
Education
Chabot College
AA Science
01.2023
University Overview
Class of 2023
Hayward High School
High School
01.2014
University Overview
Class of 2014
ROP Certification from Retail Florist/Event Planner
Skills
- Office Administration
- Sales Experience
- Project Management
- Account Management
- Process Improvement
- Recruitment
- Payroll
- Training and mentoring
- Waterfall methodology
- Program management
- Verbal and written communication
- Task prioritization
Timeline
Dispatcher/Router
Temco Logistics
08.2023 - 11.2024
Customer Service Representative
Temco Logistics
03.2022 - 11.2024
Assistant Store Manager
The Walking Company
02.2018 - 01.2020
Lead Manager
Torrid
07.2014 - 12.2017
Office Leader
Castro Valley Florist
12.2013 - 05.2014
Chabot College
AA Science
Hayward High School
High School
ROP Certification from Retail Florist/Event Planner
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