Migdalia Morales
East Providence,RI
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
Work History
Performance Supervisor
SIMOS Insourcing
09.2021 - 10.2023
- Facilitated productive team meetings focused on problem-solving, collaboration, and open communication among staff members.
- Conducted regular reviews of individual and team performance metrics, identifying trends and adjusting strategies as needed to meet organizational goals.
- Oversaw talent acquisition efforts for the department, interviewing candidates and making informed hiring decisions based on skills alignment with role requirements.
- Served as an approachable leader who openly listened to feedback from both employees and upper management, making necessary adjustments promptly to address concerns or improve processes.
- Implemented data-driven decision-making processes, enhancing the effectiveness of performance evaluations and goal-setting initiatives.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
Area Manager
Amazon
08.2016 - 10.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Network Administrator
New Bedford Housing Authority
01.2012 - 07.2016
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Developed and documented network policies, procedures and standards.
Office Manager
G.K. Robitile Trucking
02.2005 - 12.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
No Degree - Associate of Applied Science
Bristol Community College
Fall River, MA09-2026
Certificate of Technical Studies - Network And System Administration
MTTI
Seekonk, MA05-2012
No Degree - Human Resources Management
University of Massachusetts, Dartmouth
North Dartmouth, MA09-1998
Skills
- Coaching and mentoring
- Task delegation
- Innovation and creativity
- Performance analysis
- Employee engagement
- Recruitment and hiring
- Training and development
Timeline
Performance Supervisor
SIMOS Insourcing
09.2021 - 10.2023
Area Manager
Amazon
08.2016 - 10.2020
Network Administrator
New Bedford Housing Authority
01.2012 - 07.2016
Office Manager
G.K. Robitile Trucking
02.2005 - 12.2011
No Degree - Associate of Applied Science
Bristol Community College
Certificate of Technical Studies - Network And System Administration
MTTI
No Degree - Human Resources Management
University of Massachusetts, Dartmouth
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