Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Software
Timeline
RegisteredNurse
Migdalia Rivera Flores

Migdalia Rivera Flores

Massachusetts

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification
2
2
Languages

Work History

Director of Program Services

Community Healthlink Inc. - UMass Memorial Health
01.2020 - Current
  • Collaborated in the development of compelling proposals that successfully secured funding from grant provider for the program.
  • Expanded the scope of services offered by strategically identifying new opportunities based on industry trends.
  • Drove the adoption of new technologies to improve efficiency in program delivery while maintaining compliance standards.
  • Established consistent communication at program level, holding daily, weekly and monthly reports and staff meetings for progress reporting and dissemination of relevant details.
  • Fostered an environment that embraced change, encouraging employees to be adaptable during times of organizational growth or restructuring.
  • Managed competing priorities effectively to ensure timely program delivery without compromising service delivery.
  • Improved employee engagement through regular communication, training opportunities, and performance evaluations.
  • Streamlined processes through the identification and elimination of inefficiencies, resulting in improved service delivery.
  • Championed creative problem-solving efforts within teams, fostering a culture of innovation and continuous improvement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed weekly payroll for 42 employees.
  • Established strong partnerships with external organizations to increase collaboration and enhance service offerings.
  • Aligned department goals with organizational objectives for increased cohesion across business units.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Assistant Program Director/Clinical Supervisor

Community Healthlink Inc. - Umass Memorial Health
12.2019 - 01.2020
  • Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
  • Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
  • Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
  • Conducted performance reviews to provide feedback to staff for improvements.
  • Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
  • Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
  • Ensured compliance with relevant regulations by diligently monitoring activities within the program scope.
  • Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
  • Updated director about service status, updates and concerns on daily basis.
  • Oversaw staff schedules and assignments to handle program demands.
  • Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
  • Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Assessed patients, determined needs, and managed care.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Lead and directed team of 35 clinical personnel and support staff.
  • Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
  • Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
  • Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.

Registered Nurse

Community HealthLink Inc. _ UMass Memorial Health
07.2017 - 12.2019
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
  • Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
  • Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
  • Responded promptly and professionally to patient questions and concerns.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
  • Administered physical examinations and documented history of current and previous conditions, illnesses.
  • Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."

Outreach Nurse Care Manager

Community Healthlink Inc. - UMass Memorial Health
06.2016 - 07.2017
  • Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
  • Participated in interdisciplinary case conferences with other healthcare professionals to review complex cases and develop comprehensive care plans for high-risk patients.
  • Promoted preventive care by organizing community health fairs, screenings, and immunization events.
  • Identified gaps in healthcare delivery within the community by analyzing data trends and making recommendations for improvement.
  • Strengthened patient adherence to treatment plans by providing ongoing support, education, and resources.
  • Collaborated with primary care providers to ensure timely referrals and appropriate healthcare services for at-risk patients.
  • Provided culturally sensitive nursing care to diverse populations, taking into account unique social, cultural, and linguistic needs.
  • Administered medications via oral and intramuscular injections and monitored responses.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Evaluated patient histories, complaints, and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.

School Nurse

Nashoba Regional School District
08.2003 - 06.2016
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
  • Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
  • Managed immunization compliance within the school population to prevent the spread of communicable diseases.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Screened for infectious diseases to help prevent spreading within school community.
  • Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
  • Oversaw health services for school of 700+ students and faculty.
  • Educated students on various health topics to promote overall health and wellbeing.
  • Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
  • Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
  • Provided crisis intervention services during emergencies or critical incidents at school events or activities outside of normal hours when necessary.
  • Developed care plans and made referrals as necessary for students with health concerns or injuries.
  • Offered counseling and referrals to provide comprehensive mental health support.
  • Implemented evidence-based practices in healthcare delivery to continuously improve the quality of nursing services provided in the school setting.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Staff Charge Nurse, Medical Surgical

Emerson Hospital
09.2001 - 08.2003
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Education

Associate of Science - Nursing

Mount Wachusett Community College
Gardner, MA

Bachelor of Science - Nursing

Atlantic Union College
South Lancaster, MA

Skills

  • Administrative Leadership
  • Budget Planning
  • Operational Improvements
  • Regulatory Compliance
  • Policy Management
  • Policy and procedure modification
  • Planning and Prioritization

Certification

  • Licensed Registered Nurse - Board Certified
  • CPR and First Aid certification Exp. February 2026

Languages

English
Professional Working
Spanish
Native or Bilingual

Accomplishments

  • Achieved 98% compliance by implementing an electronic health record (EICS) for documentation of services-tasks with accuracy, efficiency, and met dateline.
  • Increased program revenue by 1 million dollars
  • Supervised team of 42 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Outlook

Electronic Health Record (EICS;BUI)

Timeline

Director of Program Services

Community Healthlink Inc. - UMass Memorial Health
01.2020 - Current

Assistant Program Director/Clinical Supervisor

Community Healthlink Inc. - Umass Memorial Health
12.2019 - 01.2020

Registered Nurse

Community HealthLink Inc. _ UMass Memorial Health
07.2017 - 12.2019

Outreach Nurse Care Manager

Community Healthlink Inc. - UMass Memorial Health
06.2016 - 07.2017

School Nurse

Nashoba Regional School District
08.2003 - 06.2016

Staff Charge Nurse, Medical Surgical

Emerson Hospital
09.2001 - 08.2003

Associate of Science - Nursing

Mount Wachusett Community College

Bachelor of Science - Nursing

Atlantic Union College

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Migdalia Rivera Flores