Migdalia R. Montanez
Nokomis,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Deterding's Family Market
Lindenwold, NJ
02.2003 - 12.2023
- Customer service
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Manages customer service staff, communicates job expectations.
- Improves customer service quality results by listening and helping customers. Patience is important when dealing with the public.
- Enforces company policies and procedures.
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organization when available
- Evaluated employee job performance and motivated staff to improve productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided exceptional customer service to ensure customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
High School Diploma -
Sterling High School
Somerdale, NJ06-1982
Skills
- Report Preparation
- Talent Development
- Workflow Management
- Complaint Resolution
- Quality Assurance
- Call Monitoring
- Training and Mentoring
- Call Center Operations
- Conflict Management
- MS Office
- Customer Relationship Management (CRM)
Customer Service Manager
- Management of staff members
- Direct contact with customers
- Excellent phone skills
References
References available upon request.
Timeline
Customer Service Manager
Deterding's Family Market
02.2003 - 12.2023
High School Diploma -
Sterling High School