Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Migdalisse Ramirez

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

26
26
years of professional experience

Work History

Receptionist

Express Employment
04.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • This was a temporary assignment with Express Employment Agency.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

Lancaster City Housing Authority
02.2023 - 04.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Administrative Assistant

The City of York
01.2019 - 02.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Senior Secretary /Customer Service Representative

Domestic Relations Court
04.2017 - 11.2018
  • Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Contributed to project success by providing administrative support to cross-functional teams as needed during key initiatives or campaigns.
  • Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
  • Increased team collaboration by organizing regular staff meetings and facilitating open communication channels.

Administrative Assistant

Nieves Auto Detailing
02.1999 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Cosmetology - Beauty School

La Modern Hair Styling Institute
Bayamon, PR
08-2005

High School Diploma -

Maria Vazquez De Umpierre
Bayamon, PR
01-1999

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset
  • Multi-line telephone systems
  • Spreadsheet tracking
  • Front desk operations
  • Call redirection
  • Bilingual (Spanish)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Express Employment
04.2024 - 08.2024

Receptionist

Lancaster City Housing Authority
02.2023 - 04.2024

Administrative Assistant

The City of York
01.2019 - 02.2021

Senior Secretary /Customer Service Representative

Domestic Relations Court
04.2017 - 11.2018

Administrative Assistant

Nieves Auto Detailing
02.1999 - 08.2018

Cosmetology - Beauty School

La Modern Hair Styling Institute

High School Diploma -

Maria Vazquez De Umpierre

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Migdalisse Ramirez