Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Migeylis Rivera

Orlando

Summary

I have a diverse background spanning human resources support, customer relations, and military operations. My experience includes onboarding coordination, training facilitation (SHARP & ACE), employee relations, policy compliance, and confidential records management. I have worked extensively with HRIS/ATS systems, Microsoft Office Suite, and process improvement initiatives, bringing strong organizational, communication, and multitasking skills from both my civilian and Army Reserve roles.

Overview

5
5
years of professional experience

Work History

Customer Support Advisor

Concentrix
02.2025 - Current
  • Acted as primary point of contact for inquiries, delivering clear policy guidance and procedural support to stakeholders—paralleling HR’s role in employee relations and compliance.
  • Coordinated onboarding processes by guiding new clients through account setup, required documentation, and system orientation—skills transferable to employee new-hire onboarding and credentialing.
  • Maintained accurate and confidential records within CRM systems, ensuring compliance with data privacy regulations and supporting audit-readiness—similar to maintaining HRIS personnel files.
  • Resolved escalated concerns using conflict resolution and active listening techniques, fostering positive relationships and trust—relevant to employee relations case management.
  • Collaborated cross-functionally to address process inefficiencies, recommend procedural updates, and support policy implementation initiatives.
  • Trained and mentored new team members on systems, policies, and quality standards, reinforcing compliance with organizational protocols.
  • Managed multiple priorities and met strict service-level agreements in a high-volume, fast-paced environment—demonstrating organizational skills needed for HR administrative functions.

Clothing Sales Associate

Express Clothing
03.2021 - 09.2023
  • Delivered exceptional customer experiences by greeting guests, assessing needs, and offering tailored advice—mirroring HR’s focus on interpersonal support and needs assessment.
  • Processed transactions promptly and accurately, handled returns and membership enrollments, maintaining compliance with company policies and ensuring data accuracy.
  • Maintained organized and visually appealing sales floor, fitting rooms, and stock areas—paralleling HR’s need for recordkeeping, documentation, and organizational efficiency.
  • Assisted with product launches, merchandising updates, and inventory restocking according to standard operating procedures—aligned with process rollout and procedural compliance in HR operations.
  • Resolved customer concerns proactively using empathic listening and timely escalation to management—building conflict resolution and service standards transferable to employee relations.
  • Promoted credit and loyalty memberships by explaining benefits and encouraging participation—reflecting HR initiatives in benefits communication and program engagement.
  • Trained and supported new colleagues in POS systems, customer service protocols, and operational standards—demonstrating capability in onboarding, training coordination, and procedural adoption.
  • Excelled in a high-traffic, fast-paced retail environment, consistently meeting performance metrics and adapting to shifting priorities.

25B Information Technology Specialist

US Army Reserve
08.2023 - Current
  • Administered and maintained secure systems, networks, and databases, ensuring data integrity and confidentiality—directly transferable to HRIS/payroll system management and confidential personnel file maintenance.
  • Provided onboarding support by provisioning accounts, assigning permissions, and conducting system orientations for new personnel, paralleling HR new hire setup and access management.
  • Trained soldiers and team members on EO policies, procedures, and system use, aligning with HR training and development coordination responsibilities.
  • Conducted Army SHARP (Sexual Harassment/Assault Response & Prevention) training, promoting workplace respect, anti-harassment policies, and proper reporting procedures.
  • Led ACE (Ask, Care, Escort) suicide prevention training, equipping personnel with tools to recognize, support, and refer individuals in crisis.
  • Developed and maintained standard operating procedures (SOPs) and policy documentation to support compliance and operational efficiency.
  • Adapted quickly to evolving priorities in high-pressure environments, demonstrating the multitasking and organizational skills required for HR operations.

Education

Lake Nona
Orlando, FL
05-2023

Skills

    HR & Compliance Skills

  • Employee Relations & Conflict Resolution
  • Onboarding & Orientation Coordination
  • Training & Development Support (SHARP & ACE Facilitation)
  • Policy Implementation & Compliance (EEO)
  • Confidential Records Management
  • Data Privacy & Audit Readiness
  • Process Improvement & Procedural Compliance

    • Technical Skills

  • HRIS & ATS Management (Personnel Records, Data Entry)
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Typing Speed: 43 WPM

    • Professional Strengths

  • Organizational & Multitasking Skills
  • Customer Service & Stakeholder Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Support Advisor

Concentrix
02.2025 - Current

25B Information Technology Specialist

US Army Reserve
08.2023 - Current

Clothing Sales Associate

Express Clothing
03.2021 - 09.2023

Lake Nona

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