Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Cardenas

El Centro,CA

Summary

Co-Founder and General Manager with a foundation in business growth, operations, and team leadership in the handyman services industry. Recently transitioned into the General Manager role with a hands-on approach and a deep understanding of running a successful business. Instrumental in developing the business model, managing day-to-day operations, and ensuring customer satisfaction. Built a successful career as an Internet Car Sales Consultant, honing skills in sales strategy for both volume and gross, customer relations, and online sales. Eager to leverage a diverse skill set in operations and sales in a dynamic role and ready for new opportunities.

Overview

7
7
years of professional experience

Work History

Contractors Assistant

Martin Zavala
03.2018 - 09.2021
    • Assisted in renovations by removing refuse, performing demolition and painting and installing sheetrock.
    • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
    • Worked on numerous jobs involving electricity and electronic device installation and programming such as security cameras and alarms
    • Educated clients on how to maintain Security Camera systems and appliances, upholding high standards of customer service.
    • Leveled forms to hold concrete to desired pitch and depth for structures and foundations.
    • Strengthened client trust and satisfaction, promptly addressing and rectifying any issues raised during project walkthrough.
    • Enhanced client satisfaction by providing regular updates and addressing concerns promptly.
    • Optimized material usage and reduced waste by carefully planning and executing material cuts and allocations.
    • Painted walls, ceilings and other surfaces.
    • Removed debris and waste from job sites.
    • Operated variety of power tools and hand tools.
    • Assisted and installed sprinkler and plumbing systems

Sales Associate

Aeropostale
12.2021 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Agricultural Laborer

ROCO Farms
11.2021 - 02.2022
  • Harvested and inspected over 28 pallets of 24 crates of produce.
  • Helped Irrigate farm soil and performed repairs and routine maintenance on sprinklers and pumps.
  • Stacked Packed and Sanitized Produce
  • Operated Agriculture Machinery
  • Loaded and unloaded pallets into reefer trailer
  • Operated Forklift

Internet Sales Consultant

Imperial Valley Auto
02.2022 - 05.2024
  • Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
  • Streamlined communication with clients by utilizing CRM software VinSoloutions to track interactions and maintain detailed records.
  • Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
  • Almost took the all time store record for most cars in a month (32) reaching 27 cars new and used in June 2023
  • Coordinated with Internet Sales BDC to tend to every Internet we received
  • Work with desk managers very well to make sure we are on the same page and maximize gross on every deal
  • Established long-term relationships with clients, resulting in repeat business and increased referral rates.
  • Proeficently Used our CRM tool VinSolutions to find prospects convert them into leads and recapture leads that could have been or were lost
  • Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
  • Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Coordinated with Finance managers and directors to maximize gross on every deal that was turned in by me
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Developed strong relationships with clients, resulting in high levels of repeat business and referrals.

Sales Consultant

United Toyota
07.2024 - 10.2024
  • Sharpened my closing skills
  • Stayed current on dealer incentives and deals.
  • maintained customer base from previous employer and sold to previously sold prospects
  • Attended monthly sales meetings and quarterly sales trainings.
  • Learned importance on protection plans service contracts and GAP insurance
  • Kept up with dealership inventory and allocations
  • learned different type of CRMs and prospect finding tools
  • Developed strong rapport with customers and created positive impression of business.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.

General Manager and Co-Founder

Untendum Handyman Services
09.2024 - Current
  • Helped this business get started guiding through all the steps to get started
  • Worked on and completed many projects in fencing electricity security camera installation and programming sprinkler irrigation and installation
  • Supervised and Collaborated closely with other employees to better understand entire project scope.
  • Came up with the business name
  • Ordered and purchased building materials for site construction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Translated for numerous clients from Spanish to English
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Educated business owners in Finances, P&L payroll accounting employer management, license requirements and OSHA regulations
  • Managed Contract negotiations with both company's and client persons
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal customers.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Calipatria High School
Calipatria, CA
06.2021

CACC -

California Cadet Corps
Calipatria, CA
06.2021

Skills

Advanced Mobile Device

Advanced Computer Hardware

Proficient computer software

Deadline Adherence

Estimations and quotes

Intermediate Electricity Knowledge

Hardware Tools Safety

Leadership

Customer Service

Team building

Supervision

Inventory Management

Objection Handling

Adaptable and Flexible

Strong Communication Skills

Bilingual

Quick Learner

Enthusiastic

Strong Work Ethic

Data Management

  • Appointment Scheduling
  • Persuasive Communication Style
  • Financial Transactions
  • Exceeding Sales Goals
  • Conflict Resolution Techniques
  • Car Brand Expertise
  • Sales Growth
  • Goal-oriented mindset
  • Target setting
  • CRM software proficiency
  • Multitasking Abilities
  • Reliability
  • Team Leadership
  • Rapport and relationship building
  • Professionalism
  • Product Demonstration
  • Cold-calling
  • GoldMine CRM
  • Adaptability
  • Warranty Sales
  • Deal Structuring

Timeline

General Manager and Co-Founder

Untendum Handyman Services
09.2024 - Current

Sales Consultant

United Toyota
07.2024 - 10.2024

Internet Sales Consultant

Imperial Valley Auto
02.2022 - 05.2024

Sales Associate

Aeropostale
12.2021 - 12.2021

Agricultural Laborer

ROCO Farms
11.2021 - 02.2022

Contractors Assistant

Martin Zavala
03.2018 - 09.2021

High School Diploma -

Calipatria High School

CACC -

California Cadet Corps

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Miguel Cardenas