Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miglay Toro

Customer Service Associate
Winter Springs,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Real Estate Agent

EXp Realty, LLC
Orlando, Florida
03.2022 - Current
  • Attention to detail and strong organizational skills
  • Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
  • Ability to work independently and in a team environment
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Manager

Clean Seasons Pool Services LLC
Orlando, FL
08.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Front and Back Office Lead Medical Assistant

Comprehensive Interventional Pain Medicine
Miami, Florida
01.2014 - 02.2019
  • Performed triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Assisted physicians and nurses with clinical procedures such as Epidural Steroid Injections.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

No Degree - Nursing

Broward College
Fort Lauderdale, FL
11.2019

Skills

  • Analytical and Logical Thinking
  • Accounting and Bookkeeping
  • Strong Customer Service
  • Scheduling, Coordinating, and Staff Training
  • Eight (8) years of excellent customer service experience
  • Proficiency in reading, writing, and speaking English
  • Proficiency in reading, writing, and speaking Spanish
  • Able to type twenty five (25) words per minute in English (and Spanish)
  • Ability to answer continuous calls
  • Ability to service concurrent digital messages (ie chat, SMS text, email, etc)
  • Excellent verbal (telephone) and written communication skills, including grammar
  • Proficient with the Microsoft Office suite and internet browsers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Real Estate Agent

EXp Realty, LLC
03.2022 - Current

Manager

Clean Seasons Pool Services LLC
08.2019 - Current

Front and Back Office Lead Medical Assistant

Comprehensive Interventional Pain Medicine
01.2014 - 02.2019

No Degree - Nursing

Broward College

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Miglay ToroCustomer Service Associate