Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mignalis Colon

Manchester

Summary

Professional administrative,valuable experience in managing guest and and employee interactions,handling administrative duties efficiently. Known for collaborative approach and adaptability to changing needs. Exhibits excellent communication skills and dependable nature.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Desk Clerk

Advance Auto Parts Distribution Center
11.2021 - Current
  • Greeted team members upon arrival, scheduling job for my team members to complete daily fill rate.
  • Maintained a clean and organized desk area, ensuring a welcoming atmosphere.
  • Checked in equipment, and supplies.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Conducted hourly fill rate table audits in Excel and Power Point.
  • Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
  • Informed and supported business leaders through consistent communication and administrative support duties by Teams.
  • Utilized office software to record and track employee daily percentage of their work
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated variety of heavy machinery, contributing to timely project completions when is needed.

Machine Operator

Data Mail Inc.
05.2018 - Current
  • Updated and edited all drawings with design changes as requested by the client.
  • Resolved inspection deficiencies promptly.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
  • Observed the approved process for assembly.
  • Started machine operations by inserting control instructions into control units.
  • Monitored feed and speed of machines during machining process.
  • Set-up machines for various jobs up to ensure high-quality manufacturing and waste reduction of 627 parts.
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.

Front Desk Receptionist

Conrad Condado Plaza
12.2012 - 11.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Call Center Representative

Doral Bank
2010 - 2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Services, Sales Department

Onelink Comunication
02.2008 - 07.2010
  • Responsible for all sale between the customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Resolve customer complaints personal or by phone.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Handle changes in policies or renewals.
  • Compile reports on overall customer satisfaction.

Education

Business Administration -

Interamerican University College
01.2007

High School Diploma -

New Testament High School
Puerto Rico
01.2001

Skills

  • Working minimal supervision, organized, self-initiative, Good interpersonal relations
  • Computer and System (Peach Tree, Excel, Power Point, Microsoft Word) and others
  • Quality assurance controls
  • Multitasking Abilities
  • Welding safety precautions
  • Coordination skills
  • Excellent communication skills
  • Hospitality industry expertise
  • Customer satisfaction focus
  • Database entry

Certification

  • SP License - 2 years

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Desk Clerk

Advance Auto Parts Distribution Center
11.2021 - Current

Machine Operator

Data Mail Inc.
05.2018 - Current

Front Desk Receptionist

Conrad Condado Plaza
12.2012 - 11.2014

Customer Services, Sales Department

Onelink Comunication
02.2008 - 07.2010

Call Center Representative

Doral Bank
2010 - 2012

Business Administration -

Interamerican University College

High School Diploma -

New Testament High School

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