Mignon Fryer

Results-driven, adaptable Customer Service Representative with over ten years of experience. Proficient in resolving customer issues, managing accounts, and creating workflows with meticulous attention to detail. Skilled in compliance, relationship building, and quick issue resolution. Expertise in customer service, finance, and insurance industries. Strong interpersonal, written/verbal communication, problem-solving, and analytical abilities.

• New Business Account Manager, MetLife (Structured Settlements), Alpharetta, GA, 08/01/14, 04/01/22, Achieved 98% customer satisfaction through industry-leading service., Managed high-level clients, implementing strategies for desired outcomes., Processed financial and non-financial activities with accuracy.
• Corporate Benefits Funding Administrator, MetLife (Employee Pensions/Retirement), Alpharetta, GA, 02/01/12, 08/01/14, Provided prompt customer service support, handling technical issues., Collaborated with clients and third-party administrators on pension matters.
• New Business Document Manager, MetLife (Structured Settlement), Alpharetta, GA, 03/01/10, 02/01/12, Resolved issues, identified enhancement prospects, and addressed customer complaints., Assisted New Business Account Manager in daily annuity client services.

• Customer Retention
• Process Improvement
• Time Management
• Client Relationship Building
• Health/Safety Management
• Data Integration
• Product Knowledge
• Committed Listener
• Microsoft Office