Mignon Thomas
Hammond,LA
Summary
Detail-oriented Patient Access Representative with extensive experience in insurance verification, patient registration, and HIPAA compliance. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Life Coach
Self-employeed
Portland, Oregon
10.2023 - Current
- Guided clients through personal development and goal-setting processes.
- Developed customized coaching plans based on individual client needs and aspirations.
- Conducted assessments to identify client strengths and areas for improvement.
- Provided ongoing support to clients in overcoming personal challenges and barriers.
- Created educational resources to enhance client understanding of coaching concepts.
- Collaborated with other professionals to expand service offerings for clients.
- Maintained detailed records of client progress and session notes for analysis.
- Maintained records of progress made by each client throughout the duration of our work together.
- Motivated individuals by providing encouragement during moments of doubt or frustration.
- Created customized coaching plans for clients based on their individual needs and preferences.
- Counseled individuals on how to maintain healthy relationships with family members, partners, friends, colleagues.
- Educated clients on various methods of stress management, mindfulness practices, and relaxation techniques.
- Provided resources such as books, articles or videos related to topics discussed during sessions.
- Provided emotional support to clients during challenging times, helping them stay focused on achieving their goals.
- Listened attentively to client's stories without judgement while offering unbiased feedback when needed.
- Conducted assessments of client's life goals and objectives, providing guidance and direction to help them achieve success.
- Monitored client's development over time ensuring they are staying true to their commitments and making steady progress towards their goals.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Promoted useful resources to facilitate coaching goals.
Patient Access Representative
Kaiser Permanente
Portland, Oregon
11.2012 - 03.2022
- Coordinated insurance verification for patient appointments and procedures.
- Assisted patients with pre-registration and appointment scheduling tasks.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Maintained patient records in electronic health systems securely and confidentially.
- Resolved patient concerns regarding billing and insurance collaboratively.
- Collaborated with healthcare teams to ensure smooth patient flow during visits.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Documented patient counters in hospital system and initiated follow-up actions.
- Reported liabilities and risk management concerns to supervisor for review.
- Stayed current on community-based resources and services useful to patients.
Customer Service Representative
ACS
Portland, Oregon
03.2006 - 09.2011
- Provided exceptional customer service through effective communication and problem-solving.
- Assisted customers with inquiries using company systems and available resources.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Educated customers on product features to enhance their experience and knowledge.
- Collaborated with team members to streamline operations and improve workflow.
- Documented customer interactions for future reference and quality assurance purposes.
- Participated in training sessions to stay updated on company policies and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Clerical Worker
Tci America
Portland, Oregon
05.2003 - 12.2005
- Managed incoming and outgoing correspondence for efficient communication.
- Maintained organized filing systems for quick document retrieval.
- Assisted team with data entry using company-specific software tools.
- Handled customer inquiries and provided information as needed.
- Coordinated appointments and schedules for office operations.
- Prepared and distributed reports to support daily activities.
- Supported inventory management through tracking supplies and materials.
- Collaborated with colleagues to streamline administrative processes.
- Organized and filed documents, both physically and electronically.
- Greeted visitors in a professional manner upon their arrival at the office.
- Answered customer inquiries by phone and in person.
- Maintained office supplies inventory, ordered new materials as needed.
- Typed letters, memos, emails, reports using Microsoft Office Suite products.
- Processed incoming mail and distributed to appropriate personnel.
- Assisted with scheduling meetings, conferences, interviews, and other events.
- Developed correspondence for internal communication purposes.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
Life Coaching Certification - Life Coaching
Portland Community College
Portland, Oregon, OR10-2023
High School Diploma -
Thomas Jefferson Highschool
Portland, OR06-2003
Skills
- Insurance verification
- Electronic health records
- Patient registration
- Appointment scheduling
- HIPAA compliance
- Healthcare collaboration
- Customer relationship management
- Effective communication
Certification
Life Coach certification
Timeline
Certified Life Coach
Self-employeed
10.2023 - Current
Patient Access Representative
Kaiser Permanente
11.2012 - 03.2022
Customer Service Representative
ACS
03.2006 - 09.2011
Clerical Worker
Tci America
05.2003 - 12.2005
Life Coaching Certification - Life Coaching
Portland Community College
High School Diploma -
Thomas Jefferson Highschool