Miguel A. Castro
Columbia,MD
Summary
US Army Veteran and Project Management professional with specialized Inventory Management experience for multi-million dollars. Significant expertise in overseeing complex projects and ensuring timely delivery. Experienced People Partner, in diverse environments ranging from military, private sector and government facilities. . Strategic planning, discipline and execution. Highly collaborative, bilingual (Spanish/English), and committed to team success and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Management Support Technology, Inc
09.2023 - 07.2025
- Successful Project Manager for administration and allocation of technology resources. Selected for the President award in 2024. Managed 12 direct reports, and sustained accuracy level of 98% over a $10M government assets. Coordinate, support and serviced over 100 daily customers and 25 service tickets across 5 Federal buildings.
- Generated and deliver monthly/annual progress reports, proposals, requirements documentation, and presentations. Analyzed results and troubleshooted problem areas.
- Proficient in MAXIMO inventory management tool and Service Now service ticket software.
Automotive Technician
Jarrett Gordon Ford
02.2021 - 07.2022
- Performed routine maintenance repairs on small gas engine Ford vehicles. Established an individual process flow that consistently met or exceeded the 20-minute mark for oil change and multi point inspection which resulted in being assigned as the Trainer for new Quick Lane personnel. Applying Bilingual skills served as interpreter for Spanish speaking customers, translated repair orders for Spanish speaking technicians, and help with onboarding by translating all shop manuals and repair procedures outlined in the Ford repair guidelines
Contracting Officer Representative
Management Support Division
02.2017 - 07.2020
- Streamlined contract administration processes for increased efficiency in tracking, reporting, and recordkeeping, by being the designated and authorized by the Contracting Officer (KO) Oversee several technical Agency-wide servicing contracts value at $8.5M or more.
- Audit contractors for adherence to performance requirements of the terms, quality standards, quantity optimization, schedule attainment and cost/price. Provide technical assistance within the scope of the contract, prepare Statements of Work or Performance Work Statements, or Statement of Objectives, develop or review Independent Government Cost Estimates to ensure estimated costs are within budget and appropriate for the effort. This while supervising 4 direct reports
Inventory Management Specialist
Infrastructure Management Division- Defense Information System Agency
09.2013 - 02.2017
- As the primary Hand Receipt Holder (HRH) I was responsible for over 3,000 pieces of government owned property in accordance with DISA Property Management policies and its estimated value of $7M maintaining over 99% accuracy levels.
- By serving as the IT Specialist Customer Support, over 450 accounts (sub-hand receipts at user level). Proficient in developing, interpreting, and applying comprehensive policies, processes, procedures. Successfully achieved user end point and system integration/interoperability for enterprise systems.
- Initiate and complete all inventories cycle counts within 30 days, reconciled discrepancies, Highly skilled and knowledgeable on installation, configuration, and troubleshooting of customer application systems.
Property Manager- Government Assets
Didlake Inc.- Defense Information System Agency
04.2012 - 10.2012
- Controller of program activities to ensure continual accountability of in accordance with government regulations or corporate policy; Conducts property audits; provides guidance on government regulations pertaining to property accountability; develops, recommends, and implements property administration policy.
- Managed and maintained 11 hand receipts for Property Custodians valued in excess of $10M , cataloged and barcode and support for Joint Interoperability Test Command (JITC) and supporting programs utilizing DPAS. Among daily and monthly duties, property book administration and support for Joint Interoperability Test Command (JITC) and supporting programs utilizing DPAS. As the Trainer of Program Property Custodians offered Defense Property Accountability Systems (DPAS) training, contract adherence and process alignment.
Project Manager
Mister Kleen Maintenance Company, Inc- Defense Information System Agency
07.2011 - 04.2012
- Supervised 27 direct janitorial associates to service 1.5 million sq ft government facility and $150K specialized janitorial equipment. Responsible for managing and training employees and ensuring compliance with operational and safety standards, with zero safety incidents and increasing productivity by 25%. Maintained personnel timekeeping, training and travel records and all tasks related to managing and supporting a large staff. Hiring, corrective actions and recognition tasks were supported.
Human Resources Noncommissioned Officer in Charge (NCOIC)
US Army- Department of Defense
05.2007 - 07.2011
- US Army veteran, with vast experience as People Partner who served in the Army Military Intelligence Battalion located at the National Security Agency.
- Manpower Management of over 1,650 Military Intelligence experts stationed world-wide with most locations and operations considered classified as Top Secret. As a Senior Human Resources Manager, reviewed over 500 records ranging from personnel reassignments to promotion reports; ensured accuracy and Reassignment Protocols were established. Built the Battalion’s force structure by correctly listing 597 billets in 3 TDAs (Table of Distributions and Allowances), fostering subsequent unit growth by over 42% towards a new Army Cyber Brigade. During tenure provided expert personnel readiness support, ensuring over 42 awards, 200 evaluations and 672 actions were processed error free and on time. Identified inefficiencies and proposing strategic improvements resulting in a 15% increase in operational efficiency.
Education
Associates Degree - Automotive Technology II
Universal Technical Institute
Davenport, FL04.2022
Human Resources Management
Interamerican University of Puerto Rico
Puerto Rico05.2006
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Schedule management
- Customer relations
- Stakeholder communications
- Advanced problem solving
- Document management
- Coaching and mentoring
- Cost control
- Purchasing and procurement
Certification
Historical Records Restricted Data Reviewer Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Management Support Technology, Inc
09.2023 - 07.2025
Automotive Technician
Jarrett Gordon Ford
02.2021 - 07.2022
Contracting Officer Representative
Management Support Division
02.2017 - 07.2020
Inventory Management Specialist
Infrastructure Management Division- Defense Information System Agency
09.2013 - 02.2017
Property Manager- Government Assets
Didlake Inc.- Defense Information System Agency
04.2012 - 10.2012
Project Manager
Mister Kleen Maintenance Company, Inc- Defense Information System Agency
07.2011 - 04.2012
Human Resources Noncommissioned Officer in Charge (NCOIC)
US Army- Department of Defense
05.2007 - 07.2011
Associates Degree - Automotive Technology II
Universal Technical Institute
Human Resources Management
Interamerican University of Puerto Rico
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