MIGUEL ADOLFO ALVARADO
San Pedro Sula,,Honduras
Summary
Experienced in managing documentation for customs clearance and maintaining high standards of communication with port agents in order to comply with customs and immigration regulations.
Overview
6
6
years of professional experience
Work History
Assistant Second Purser
Regent Seven Seas Cruises / Oceania Cruises
05.2023 - Current
- Maintained open communication with port agents in order to facilitate smooth arrivals and departures from port of calls.
- Facilitated required documentation to manage customs clearance.
- Produced financial statements and reports to comply with customs and immigration regulations.
- Ensured compliance with Port requirements, maintaining high standards.
Assistant Purser
Oceania Cruises
03.2022 - 05.2023
- Collected payments from guests and updated account balances.
- Trained and mentored front desk staff, enhancing team efficiency and service quality.
- Coordinated communication between departments to resolve guest inquiries promptly and effectively.
- Developed strong customer service and communication skills while managing a busy front desk.
- Managed scheduling and staffing for front desk shifts, optimizing coverage during peak periods.
Front Desk Receptionist
Oceania Cruises
10.2019 - 02.2022
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give guest positive first impression.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
Education
Organizational Psychology
Universidad Nacional Autonoma De Honduras
San Pedro Sula, HondurasHigh School Diploma - undefined
Sagrado Corazon De Jesus
Puerto Cortes, Honduras11-2007
undefined
Ruben Alvarado Peña
Puerto Cortes, Honduras11-2002
Skills
- Willingness to learn
- Multitasking Abilities
- Adaptability and flexibility
- Passenger assistance
- Customs clearance
- Contact with Port Agents
- Arrival Requirements
LANGUAGES
Spanish
English
Timeline
Assistant Second Purser
Regent Seven Seas Cruises / Oceania Cruises
05.2023 - Current
Assistant Purser
Oceania Cruises
03.2022 - 05.2023
Front Desk Receptionist
Oceania Cruises
10.2019 - 02.2022
High School Diploma - undefined
Sagrado Corazon De Jesus
undefined
Ruben Alvarado Peña
Organizational Psychology
Universidad Nacional Autonoma De Honduras