Miguel A. Flores
San Diego,CA
Summary
Dynamic Task Force Manager with a proven track record at Concord Hotels, excelling in project management and team building. Expert in resource scheduling and performance evaluation, I drive efficiency and foster collaboration, ensuring timely completion of initiatives. Bilingual and detail-oriented, I am committed to enhancing operational excellence and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Task Force Manager
concord hotels
Salt Lake City, UT
01.2025 - Current
- Created detailed reports on each task force assignment, providing updates on goals and objectives.
- Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
- Provided ongoing feedback to individual members based on their performance during assignments.
- Monitored deadlines and milestones for all projects, ensuring timely completion of tasks.
- Researched best practices related to effective management of task forces within similar organizations.
- Collaborated with other departments to ensure successful execution of all tasks.
- Oversaw scheduling of resources needed to complete tasks, including personnel and equipment.
- Managed budget allocations for task force initiatives, ensuring cost-effectiveness in operations.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
Housekeeping Manager
concordhotels
Salt Lake City, UT
08.2024 - Current
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Maintained accurate records of supplies and equipment inventory.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments on various projects as needed.
Operation Manager
Candlewood Suites
Las Vegas, NV
02.2022 - 03.2023
- Calibration which includes meeting with the general manager to discuss business operations and plans for improvement.
- Monitoring staff performance through regular assessments of productivity levels and employee satisfaction, including HR.
- Scheduling staff members’ work hours and coordinating with other departments such as housekeeping or security to ensure a smooth operation.
- Determining staffing needs based on factors such as statistical data report and experience.
- Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.
- Housekeeping and assisting where needed/Front desk and room reservations.
Executive Housekeeper Manager
Towne Place Suite by Marriot
Salt Lake City, UT
03.2019 - 01.2022
- Executive Housekeeper, which included helping upper management create a training plan for new employees so that they can be prepared for their daily responsibilities.
- Communicated well with other staff members to ensure that they are meeting their responsibilities and resolving any concerns.
- Supervised staff, including interviewing, hiring and training employees as necessary.
- Organized and planned housekeeping services including laundry, cleaning, and maintenance.
- Developed and implemented housekeeping systems and procedures to ensure the guest received the best experience possible.
- Attended and resolved any guest concern.
- Q/A to measure and review company standards to employees.
Housekeeping Supervisor
Salt Lake City Marriot City Center
Salt Lake City, UT
03.2016 - 02.2019
- Housekeeping Supervisor, which included an oversight of the detailed inspection program for superior cleanliness, a well-maintained facility, and room quality.
- Inspected guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness, quality, and the departmental standards are being met.
- Oversaw the removal, replacement and stocking of linen/terry and room amenities.
- Assisted in cleaning, preparing rooms and other job duties relevant to housekeeping duties.
- Distributed and collected the operational equipment and supplies and other necessary tools to team members.
- Carried out supervisory responsibilities in accordance with the organization's policies and procedures.
- Prioritized the cleaning duties and provides updates on status of completed rooms and work areas.
Lead Housekeeping
Manchester Grand Hyatt
San Diego, CA
06.2006 - 02.2016
- Provide full administrative support, including phone support, typing, reports, filing, and distribution of correspondence.
- Coordinate office supplies in the absence of a property administrator.
- Housekeeping Supervisor, which included an oversight of the detailed inspection program for superior cleanliness, a well-maintained facility, and room quality.
- Inspected guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness, quality, and the departmental standards are being met.
- Oversaw the removal, replacement and stocking of linen/terry and room amenities.
- Assisted in cleaning, preparing rooms and other job duties relevant to housekeeping duties.
- Distributed and collected the operational equipment and supplies and other necessary tools to team members.
- Carried out supervisory responsibilities in accordance with the organization's policies and procedures.
- Prioritized the cleaning duties and provides updates on status of completed rooms and work areas.
Education
High School Diploma -
Herbert Hoover High School
San Diego, CASkills
- Leadership
- Well-organized
- Fast learner
- Hard-working
- Self-motivated
- Good-communication skills
- Good interpersonal skills
- Detail oriented
- Time management
- Bilingual
- Attention to detail
- Team player
- Team building skills
- Organizational skills
- Customer service
- MS Office
- Fosse
- Opra
- Project management
- Task force coordination
- Performance evaluation
- Resource scheduling
- Effective communication
- Employee training
- Team building
Timeline
Task Force Manager
concord hotels
01.2025 - Current
Housekeeping Manager
concordhotels
08.2024 - Current
Operation Manager
Candlewood Suites
02.2022 - 03.2023
Executive Housekeeper Manager
Towne Place Suite by Marriot
03.2019 - 01.2022
Housekeeping Supervisor
Salt Lake City Marriot City Center
03.2016 - 02.2019
Lead Housekeeping
Manchester Grand Hyatt
06.2006 - 02.2016
High School Diploma -
Herbert Hoover High School
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