Miguel Almonte
Miami,FL
Summary
Looking for a sales position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the organization. I have proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
25
25
years of professional experience
Work History
District Manager
ITW Corp – Hobart Service
03.2022 - Current
- Developing, maintaining, and managing a highly technical field service team
- Support sales team members to drive growth and development
- Establishing customer relationships
- Organic growth of customer portfolio
- Resolve customer complaints regarding sales and service.
- Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversight of installations, preventive maintenance, and equipment upgrades
- Strategy focused on meeting or exceeding financial metrics
- Meeting or exceeding customer satisfaction results
- Talent development
- Increasing employee retention and engagement levels.
Service Manager
ITW Corp – Hobart Service
04.2020 - 03.2022
- Increase technician productivity
- Develop and maintain relationships with existing and new key customers in assigned territory
- Meet assigned financial targets for revenue (Contracts and TM)
- Monthly review of technician performance metrics
- Responsible for Customer Satisfaction and Facing Metrics Activity for assigned technicians
- Identify areas of opportunity to improve our technicians
- Work with Service Technicians and Parts Department to control accuracy and parts inventory in vehicles, including cycle counts and inventory replenishment per guidelines
- Responsible for Technician Performance Reviews, their development plans, promotions, reclassifications, and merits
- Responsible for maintaining a safe workplace and ensuring compliance with safety requirements, including safety training and effective use of Personal Protection Equipment (PPE)
- Responsible for problem resolutions by making the necessary decisions to rectify our customer’s complaints while redeploying resources as needed
- Manage regular maintenance for service vehicles and make sure the fleet is in good condition and reliable.
Service Advisor
ITW Corp – Hobart Service
03.2014 - 03.2020
- Assisted the District Manager in achieving Income (ROS) Goals and Grow Profitability as outlined in the Miami - Cruise Lines targets
- Grew the Miami Branch service business by recruiting new customers.
- Performed daily visits to service locations to maintain and grow customer portfolio.
- Improved our customer satisfaction goals
- Helped maintain the Account Receivables (AR) and expenses reduction goals, Labor Margin & OT Billable Labor, and productivity goals improvement
- Won Building Customer For Life (BCFL) award in 2015 for outstanding performance and lasting contribution to the business.
Service Account Rep (SAR) & Service Tech
ITW Corp – Hobart Service
04.2011 - 03.2014
- Performed both functions, Service Account Representative, and Service Technician
- Sold numerous service contracts, including Seminole Hard Rock Hotel and Jackson Memorial Health Systems.
- Served as a 24/7 on-call technician approximately every three weeks.
- Provided customer service by answering product and service related questions.
- Performed FEG and Competitive equipment repairs.
Account Service Representative (SAR)
ITW Corp – Hobart Service
10.2008 - 03.2011
- Responsible for generating sales of maintenance contracts in South Florida territory
- Identified and maintained a list of potential customers, called on accounts, and identified service needs, demonstrating advantages of contracts
- Maintained fundamental knowledge of all product lines
- Sold accessories, and services within the scope of the assignment while always surpassing my expected individual targets.
Service Technician II
ITW Corp – Hobart Service
09.2006 - 08.2008
- Maintained and repaired electronic Scales & different types of Scale Networks, Automatic Wrappers Systems, Dishwashers, and food equipment such as Mixers, Slicers, Meat Saw, Mixer-Grinders, Tenderizers, etc.
- Performed diagnostic, preventive maintenance, alignment, and calibration on multiple food equipment.
Wireless Engineer
Verizon Wireless, DR
06.2004 - 03.2006
- Performed pre-install verifications, site documentation, oversaw equipment deliveries, inventories, and site layout
- Worked intimately with Construction, Switch, and Radio Frequency (RF) groups to grow the network and integrate new sites in the most expedient and cost-efficient manner
Wireless Technician
Tricom Company, DR
10.1999 - 05.2004
- Maintenance of the Wireless Network Repairing Base Transceivers Station (BTS Motorola), Channel Banks, Page Transceivers, Microwaves Radio, and some Data Equipment
- Integrated Motorola base station equipment into network and called test new installations on each sector performing hand-off
- Completed redline documents, site cleanup, site acceptance documents
Computer Technician
GBM – IBM Alliance, DR
09.1998 - 10.1999
- Repaired Personal Computers (Desktop and Laptop), Monitors, all kind of Printers and UPS’s.
Education
AA in Business Administration -
Miami Dade College
01.2012
Bachelor of Computer Science -
Universidad Del Caribe
01.2003
Electronic Technologist -
Instituto Tecnico Salesiano
01.1996
Skills
- Strong technical knowledge of ITW Food Equipment Group product line
- Strong knowledge of Microsoft Dynamics (CRM) and Microsoft Power BI
- Microsoft Field Service Instructor for Hobart Service
- Strong Customer Relations Management and Sales skills
- Strong communication skills verbal and written in both, Spanish and English
- Ability to create and implement strategies to achieve/exceed financial and customer satisfaction results
- Solid Interpersonal Communication
- Reliable and Self-motivated
- Project Management & Business Development
- Sales Forecasts
- Client Relationship Building
- Ability to learn in a fast-paced environment and work under pressure
Activities
- Bilingual – Fluent in English and Spanish
- Certification – Management Accelerator at McKinsey Academy
- Leadership – Joined the leadership team for Latino Heritage Network (LHN)
Timeline
District Manager
ITW Corp – Hobart Service
03.2022 - Current
Service Manager
ITW Corp – Hobart Service
04.2020 - 03.2022
Service Advisor
ITW Corp – Hobart Service
03.2014 - 03.2020
Service Account Rep (SAR) & Service Tech
ITW Corp – Hobart Service
04.2011 - 03.2014
Account Service Representative (SAR)
ITW Corp – Hobart Service
10.2008 - 03.2011
Service Technician II
ITW Corp – Hobart Service
09.2006 - 08.2008
Wireless Engineer
Verizon Wireless, DR
06.2004 - 03.2006
Wireless Technician
Tricom Company, DR
10.1999 - 05.2004
Computer Technician
GBM – IBM Alliance, DR
09.1998 - 10.1999
AA in Business Administration -
Miami Dade College
Bachelor of Computer Science -
Universidad Del Caribe
Electronic Technologist -
Instituto Tecnico Salesiano
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