Miguel Almonte

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Plated and presented all dishes to match established restaurant standards.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Handle the register and take payments

Organize merchandise

Train staff

Cleaning duties

• Resolve failed claims and denials
• Interpret Explanation of Benefits for all types of insurances
• Update patient demographics, insurance, and billing information
• Identify, research, and process refunds and overpayments
• Create and resolve interactions with insurance companies
• Communicate with clients
• Take accountability for personal productivity and quality output.

• Analyzed company data
• Created product certifications for client purchases
• Document organization and record filing
• Provided support system for clients.

• Promoted to stock manager for demonstrating commitment and professionalism while completing all assignments
• Attend to customers and front of restaurant duties
• Counter register/sales person
• Kitchen cook when needed
• Maintain current stock counts
• Create supply order lists.

• Explain rebate requirements and process to clients
• Provide rebate status to clients
• Resolve internal and externally escalated issues
• Provided direct contact with Hawk Incentives executives
• Recognized by corporate management for an outstanding performance in providing effective task completion for all assigned requests
• Recognized as employee of the month for 3 consecutive years.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Executed subscription sales
• Respond to website inquiries; provide tips on how to have a successful experience on the website; Handle billing issues; technical support; profile and pictures approval
• Team assistant with new employees; team lead; help administrator; nesting process volunteer
• Recognized as employee of the month for 4 consecutive times.

• Collaborated with team members to complete large-scale data entry projects in a timely manner.
• Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
• Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
• Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.