Miguel Amador

• Manage day to day branch operations.
• Oversee vehicle logistics including but not limited to coordinating vehicle movement, analyzing vehicle inventory, and managing vehicle maintenance.
• Ensure compliance with corporate policies (rental contracts, safety standards, etc.)
• Handle customer interactions and deal with possible conflict resolutions.
• Monitor and improve customer service relations via service metrics such as Enterprise Service Quality Index.
• Drive sales performance and lead team efforts to improve sales numbers through protection packages and upgrades
• Track and report on key performance metrics (fleet utilization, revenue per car, year over year sales, etc.)
• Maintain and organize customer profiles, contracts and performance metrics through ERM software.

• Provide daily activity reports to clients, detailing the security status of their properties.

• Collaborate with Sacramento emergency services as needed.

• Utilize surveillance software to monitor for suspicious activity more broadly.

• Received the Outstanding Service Award in recognition of exceptional client praise for continually providing the best protection of property.

• Learned to effectively communicate with customers through unique interactions during day to day operations.
• Learned how to market services to partners and possible customers to further establish the foothold in the mobility marketplace.
• Studied company policies and procedures for various activities such as inventory assignment, fraud prevention and insurance customer relations.
• Learned to analyze quantitative data through software such as Microsoft excel and make information based decisions dependent on these notions.
• Improved on personal sales metrics by learning and applying sales skills from high-performing colleagues.