Miguel Amaya
Alexandria,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Service Agent with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Diligent Customer Service Agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Construction Cleaning Crew
Integrity Cleaning
03.2023 - Current
- Experience in cleaning and sanitizing construction sites, ensuring safety, and cleanliness.
- Proficient in using industrial cleaning equipment and chemicals to remove debris and hazardous materials.
- Strong attention to detail and ability to follow instructions to meet tight deadlines.
- Collaborated with construction teams to identify and address cleaning needs at various stages of projects.
Case Review Team
Concentrix, Honduras
04.2022 - 09.2022
- Conducted thorough case reviews resulting in accurate and timely resolution.
- Collaborated with multi-disciplinary team to assess and improve case management processes
- Provided detailed reports and recommendations to senior management for process improvement initiatives.
- Utilized analytical skills to identify trends and patterns in case data
International Missionary
Disciple Makers Inc.
11.2021 - 03.2022
Customer Service Specialist Chat
Concentrix, Honduras
10.2019 - 11.2021
- Demonstrated excellent communication skills through effective interaction with customers and colleagues.
- Utilized problem solving abilities to address and resolve complex customer issues.
- Skilled in managing high-volume phone calls, emails, and live chat interactions.
- Proficient in utilizing customer service software and CRM systems to provide efficient support.
International Missionary
Disciple Makers Inc.
02.2019 - 10.2019
- Established partnerships with local communities and organizations to implement sustainable development projects.
- Adapted to diverse cultural contexts and effectively communicated across language barriers.
- Demonstrated ability to adapt to challenging environments and navigate cultural sensitivities with respect and empathy
Customer Service
Concentrix, Honduras
10.2016 - 02.2019
- Representative at Cricket Wireless from 2016-2019: Assisted customers with inquiries, resolved complaints, and processed orders efficiently.
- Proven ability to handle customer inquiries and complaints, achieving high customer satisfaction ratings.
- Strong communication and problem-solving skills, consistently meeting or exceeding performance targets.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Korean Language Program
Sogang University
Seoul, South Korea03.2022
High School Diploma -
New Generation Bilingual Christian Academy
San Pedro Sula, Honduras06.2015
Skills
- Active Listening
- Call center experience
- Inbound Call Management
- Product and service solutions
- Fluent in Multiple Languages
- CRM system proficiency
- Quality Assurance Controls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Construction Cleaning Crew
Integrity Cleaning
03.2023 - Current
Case Review Team
Concentrix, Honduras
04.2022 - 09.2022
International Missionary
Disciple Makers Inc.
11.2021 - 03.2022
Customer Service Specialist Chat
Concentrix, Honduras
10.2019 - 11.2021
International Missionary
Disciple Makers Inc.
02.2019 - 10.2019
Customer Service
Concentrix, Honduras
10.2016 - 02.2019
No Degree - Korean Language Program
Sogang University
High School Diploma -
New Generation Bilingual Christian Academy
Similar Profiles
Haiden VencillHaiden Vencill
Laborer at Integrity Cleaning & Janitorial ServicesLaborer at Integrity Cleaning & Janitorial Services
Bailey KenneyBailey Kenney
Independent Contractor at Integrity Cleaning ServicesIndependent Contractor at Integrity Cleaning Services
Khamari MillerKhamari Miller
Cleaning Custodian at Ss CleaningCleaning Custodian at Ss Cleaning
Tad SextonTad Sexton
Executive Director at The Landing Of Long CoveExecutive Director at The Landing Of Long Cove
Kattia CanepaKattia Canepa
Import Star Supervisor L2 at DHL ExpressImport Star Supervisor L2 at DHL Express