Miguel Andrade
Sacramento,CA
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
22
22
years of professional experience
Work History
Assistant Community Manager
Sea View Villas
Pacific Palisades , CA
2021.11 - Current
- Update resident accounts with latest personal information and recent payments.
- Prepare and maintain budgets, personnel records or training manuals.
- Mitigate regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
- Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Respond promptly to inquiries from members of the public.
- Process applications from prospective tenants or homeowners in a timely manner.
- Develop benchmarks for measuring and monitoring strategic changes and organizational goals.
- Facilitate and maintain compliance with federal housing re-certification regulations.
- Gain tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Save money by operating community within budget.
- Assist with customer requests and answered questions to improve satisfaction.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
Concierge
Loews Santa Monica
Santa Monica , CA
2013.06 - 2021.10
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Retained knowledge of local events to offer recommendations and personal services.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Arranged special accommodations for guests to enhance visitor experiences.
Concierge
Fairmont Hotel & Resorts
Santa Monica , CA
2002.06 - 2013.05
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Arranged special accommodations for guests to enhance visitor experiences.
- Maintained guest privacy and building reputation by keeping information confidential.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Made reservations for spa treatments, restaurants and golf tee times.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Built and maintained productive relationships with employees.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Retained knowledge of local events to offer recommendations and personal services.
Education
Bachelor of Arts -
Cal State Dominguez Hills
Carson, CASkills
- Document Control
- Meticulous and Detail-Oriented
- Payment Processing
- Event Planning
- Income and Expense Management
- Daily Operations Management
- Property Tours
- Guest Experiences
- Travel Coordination
Languages
Spanish
Professional
Timeline
Assistant Community Manager
Sea View Villas
2021.11 - Current
Concierge
Loews Santa Monica
2013.06 - 2021.10
Concierge
Fairmont Hotel & Resorts
2002.06 - 2013.05
Bachelor of Arts -
Cal State Dominguez Hills
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