Miguel Angel Arnoldo Sazo Garcia
Mixco,FL
Summary
Supervisor aptitude with management skills in dynamic environments. My strengths include team leadership, assertive communication and motivating staff to complete tasks and achieve set business objectives. I am looking for a new work challenge to commit to long-term. Friendly and patient call agent, with ease in learning new processes. I have exceptional communication and problem-solving skills that help ensure customer satisfaction. I am looking to fill a position in a dynamic environment. With experience in data processing and customer service, I am looking for an administrative position that will allow me to develop my skills to help the company grow. I offer a combination of efficiency and kindness, which makes me a professional with whom teamwork will be easy. Customer service agent with excellent communication and problem management skills. Able to efficiently handle high call volumes ensuring exceptional service and effective solutions. Looking for a new job positions.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Medical Interpreter
Allied Global BPO
05.2024 - Current
- Registration of patients' medical information in their records and monitoring of progress
Issuance of orders for analysis and specialized diagnostic tests
- Medication prescription
- Customer service and attention
- Database and record maintenance
- Coordination and planning of meetings
- Project and program development
- Efficient management of the team of professionals in charge
- Call monitoring to ensure service quality
- Agent performance evaluation and constructive feedback
- Coordination of staff work schedules and shifts
- Metric analysis and performance reporting
- Identification of opportunities for improvement in call center processes
- Implementation of strategies to improve customer satisfaction
- Attention to customer queries and/or complaints
- Weekly meetings with CEO and Co-CEO of the company for structuring and improving the quality process and internal administrative changes
CSR IFIT
Everise
10.2022 - 05.2024
- Technical support for processes and queries from software users.
- Identification, recording and tracking of defects found during testing.
- Quality assurance in system integration and user acceptance testing.
- Promotion of the company's products and explanation to the customer of their characteristics and benefits.
- Management of incoming and outgoing calls for the sale of products and services.
- Attention and resolution of customer queries, complaints and claims.
- Contact and answer calls from clients and users of products and services.
Resolution Tier 2 Airbnb
ICS
07.2022 - 09.2022
- Customer service and resolution of queries and problems.
- Maintaining order and cleanliness in the work area.
Sales to the customer offering quality service - Resolution of problems and attention to incidents.
- Documentation and file management.
- Use of computer and technological systems.
- Daily occupancy update in the reservation system to show correct hotel availability.
- Advising guests according to their needs on room types, activities and places of interest.
- Control and monitoring of blocked room reservations for groups.
- Management of hotel reservations through computer and telephone systems.
- Telephone attention.
By email to resolve questions raised by customers.
CSR 1 Royal Caribbean
Conduent
09.2021 - 12.2021
- Personalized attention and cordial treatment to clients.
- Improving the customer experience in each interaction.
- Control of compliance with internal processes.
- Management and resolution of customer queries and complaints.
- Management of changes and returns of products and services.
Education
Licenciatura Medico Cirujano - Medicina
Universidad Tricentenaria San Carlos De Guatemala
Ciudad de Guatemala, zona 12 02.2021 - Current
Técnico Universitario en Radiología - Radiologia e interpretacion de imagenes
Universidad Gallileo
Cofiño, Zona 02.2023 - Current
Diversificado - Bachiller Ciencias y Letras Con Orientacion a Comp
Christian Verbo School
Mixco, Zona 4 01.2019 - 11.2019
Skills
Teamwork
Responsibility at work
Good customer service
Troubleshooting
Organization
Motivation and initiative
Proactive person
Troubleshooting
Communication
Ability to learn
Punctuality and commitment
Empathy
Certification
Certificación de Neuropedagogia Infantil
Personal Information
- ID Number: 3712684350108
- Nationality: Guatemalteco
- Marital Status: Soltero
Timeline
Medical Interpreter
Allied Global BPO
05.2024 - Current
Técnico Universitario en Radiología - Radiologia e interpretacion de imagenes
Universidad Gallileo
02.2023 - Current
CSR IFIT
Everise
10.2022 - 05.2024
Resolution Tier 2 Airbnb
ICS
07.2022 - 09.2022
CSR 1 Royal Caribbean
Conduent
09.2021 - 12.2021
Licenciatura Medico Cirujano - Medicina
Universidad Tricentenaria San Carlos De Guatemala
02.2021 - Current
Diversificado - Bachiller Ciencias y Letras Con Orientacion a Comp
Christian Verbo School
01.2019 - 11.2019
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