Miguel Angel Rodriguez-Medina
Knightdale,NC
Summary
Skilled Process Guide with broad experience in managing and improving multiple processes. Dedicated to contributing to the company's operational efficiency, customer satisfaction, and reliability reputation by utilizing and further expanding my fulfillment skills and knowledge.
Overview
2
2
years of professional experience
Work History
Process Guide for Outbound Shipping Clerk
Amazon
Smithfield, NC
06.2024 - Current
- Coordinate the movement of trailers to and from dock doors.
- Comprehensive understanding and use of software, including YMS, SSP, FMC, VISTA, etc.
- Provide customer service, assistance, and direction to truck drivers.
- Ensure trailer utilization is maximized to improve transportation volume.
- Perform smart moves when applicable, to maximize efficiency in hostler moves.
Learning Ambassador
Amazon
Smithfield, NC
04.2024 - 06.2024
- Educate new hires on company policies, procedures, and safety.
- Follow training modules on Kindle to educate associates about their new tasks and responsibilities.
- Demonstrate how to perform a task correctly, and explain the risks of not doing so.
- Give new employees a tour of the building to introduce them to key areas such as the PPE machines and 5S locations.
Process Guide for Inbound Flow
Amazon
Smithfield, NC
02.2024 - 05.2024
- Responsible for clearing conveyor jams, problem-solving jams, and maintaining label applicators to maximize efficiency and productivity.
- Reading In Control Ware (ICW) to identify conveyor issues, such as jams and motor faults, as well as their exact location.
- Assisting in the reduction of recirculation and improvement of cross-belt carrier health.
- Communicating with management and RME about conveyor and equipment issues impacting productivity.
Picker
Amazon
Garner, NC
11.2022 - 10.2023
- Assuring accurate order fulfillment by picking and placing the correct items in their designated totes.
- Responsible for inspecting items for damage or defects before placing them in totes to ensure that customers receive high-quality products.
- Scanning items that have been picked to ensure accurate tracking of stock levels.
- Lifting heavy objects using proper lifting techniques to avoid personal injury.
Education
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NC05-2026
Associate In Arts Degree - Business Administration
Wake Technical Community College
Raleigh, NC07.2023
High School Diploma -
Knightdale High School
Knightdale, NC05.2021
Skills
- Microsoft Office Applications (Outlook, Word, Excel, etc)
- Problem-Solving
- Process Improvement
- Time Management
- Scheduling
- Organization
- Communication
- Collaborative
- Adaptability
- Quality Control
- Quality Assurance
- Lesson Implementing
- Customer Service
References
- Dylan Orena, Amazon, End of Line Manager, orendyla@amazon.com
- Kennedi Gerald, Amazon, Outbound Flow Process Assistant, kengeral@amazon.com
- Diego Barreto, Amazon, Fluid Process Assistant, diebarrs@amazon.com
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Process Guide for Outbound Shipping Clerk
Amazon
06.2024 - Current
Learning Ambassador
Amazon
04.2024 - 06.2024
Process Guide for Inbound Flow
Amazon
02.2024 - 05.2024
Picker
Amazon
11.2022 - 10.2023
Bachelor of Science - Business Administration
North Carolina State University
Associate In Arts Degree - Business Administration
Wake Technical Community College
High School Diploma -
Knightdale High School
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