Miguel Aniceto
San Antonio,TX
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
33
33
years of professional experience
Work History
Golf Club Technician
Golf Galaxy
11.2024 - Current
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
- Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Maintained a safe work environment by adhering to all safety protocols and reporting any potential hazards or issues to management promptly.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Field Representative
Nielsen
05.2001 - Current
- Managed various territories within the US collecting and analyzing information involved with television audience measurement
- Assisted with the data mining, assessment and reporting of television viewing trends and behaviors
- Performed troubleshooting and maintenance of electrical equipment through the use of both hardware and software tools
- Responsible for budget, hiring and training of new employees
- Handpicked by Company Executives to partner with engineering group to test and validate emerging technologies and processes
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity goals.
- Streamlined internal processes to enhance operational efficiency while maintaining compliance with company policies and regulations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined key performance indicators.
Training Manager
MGM Resorts International
01.2007 - 09.2009
- Oversaw and managed the training and skill development of 22 Departments totaling 6,000+ employees
- Developed strategies used to effectively manage the interview and job offer processes
- Managed, trained, and coordinated OSHA training for hotel employees focusing on Environmental Safety
- Developed and facilitated a 10-day training session for 53 Room Reservations agents which resulted in the department gaining the ability to effectively make reservations for three luxury hotel properties
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Coordinated vendor training of over 10 different computer software programs used within the Hotel
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of 6,000 new employees.
Operations Leader
United States Army
05.1992 - 01.2001
- Served as an adviser to High Ranking Officials in all matters pertaining to reconnaissance and security, including information gathering and analysis, as well as, training and development of soldiers
- Developed effective improvement plans in alignment with goals and specifications.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Science - Business Management
University of Phoenix
Henderson, Nevada06.2007
Skills
- Detail-oriented analysis
- Customer support expertise
- Thrives in high-pressure situations
- Effective multitasking
- Strong verbal communication skills
- Quality assurance management
Accomplishments
- Five Time Nielsen Field Representative of the Year
- Five Time Nielsen Circle of Excellence Award Inductee
- Built and maintained a panel of 50 test homes within Los Angeles and San Diego for use in testing, accessing, and quantifying results of new company hardware and software
- MGM Resorts Diversity Champion
- Attained the rank of Staff Sergeant in six years (two years faster than the Army promotion average)
- Fort Knox Non-Commissioned Officer of the Month
- Honor Graduate, Combat Leaders Course
Languages
tagalog
Professional Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offCareer advancement4-day work weekTeam Building / Company RetreatsInterests
Golf
Sporting Events
Camping
Outdoors
Building and Creating
Quote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Timeline
Golf Club Technician
Golf Galaxy
11.2024 - Current
Training Manager
MGM Resorts International
01.2007 - 09.2009
Field Representative
Nielsen
05.2001 - Current
Operations Leader
United States Army
05.1992 - 01.2001
Bachelor of Science - Business Management
University of Phoenix
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