Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Arauz

Schenectady

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, showcasing exceptional problem-solving and team leadership skills. Elevated operational efficiency and employee retention through innovative strategies and effective communication. Proficient in Microsoft Office and bilingual in Spanish, adept at fostering a collaborative environment and driving significant improvements.

Overview

11
11
years of professional experience

Work History

Operations Manager

Fedex Ground
06.2019 - Current
  • Launched staff engagement, gender and cultural diversity programs in addition to robust reporting tool that increased operational quality.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Operations Administrator

FedEx Ground
02.2018 - 06.2019
  • Evaluated current operational practices and suggested improvement strategies.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities
  • Responded to alarms and alerts to ensure prompt action.
  • Monitored control systems to ensure smooth operations.
  • Utilized advanced analytical skills to identify trends in operational data, proactively addressing potential problems before they escalated into larger issues.
  • Continuously sought opportunities for professional development, staying informed about industry advancements relevant to the role of a control operator.
  • Established strong working relationships with colleagues across departments, fostering a collaborative environment conducive to efficient problem-solving.
  • Demonstrated adaptability during unexpected situations, implementing contingency plans as needed to maintain uninterrupted operations.

Package Handler Trainer

FedEx Ground
03.2014 - 02.2018
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.

Education

No Degree - Liberal Arts

Hudson Valley Community College
Troy, NY

Graphic Design

Southern New Hampshire University
Hooksett, NH
06-2028

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Advanced Spanish Communication Skills
  • Effective Team Contributor
  • Ability to adapt quickly to change to meet dynamic business needs
  • Innovative Thinking
  • Proficient in Microsoft Office

Timeline

Operations Manager

Fedex Ground
06.2019 - Current

Operations Administrator

FedEx Ground
02.2018 - 06.2019

Package Handler Trainer

FedEx Ground
03.2014 - 02.2018

No Degree - Liberal Arts

Hudson Valley Community College

Graphic Design

Southern New Hampshire University

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Miguel Arauz