Miguel Arroyo Delgado
Chicago,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Reyes Holdings
03.2023 - Current
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Tire Technician
Costco Wholesale Corp
09.2017 - Current
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
- Achieved customer retention through attentive follow-up calls after service visits, ensuring satisfaction with completed work.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Route Sales Representative
Frito Lay
03.2023 - 08.2023
- Maximized sales through effective territory management and strategic route planning.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Completed daily pre- and post-trip vehicle inspections.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained positive relationships with customers to promote continued business opportunities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Supervisor
Costco Wholesale Corp
01.2021 - 01.2023
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Prosser Career Academy
Chicago, IL06.2017
Skills
- Email and Phone Etiquette
- Key relationship management
- Contract Negotiation
- Sales expertise
- Customer Service
- Fluent in Spanish
- CRM proficiency
- Salesforce
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Reyes Holdings
03.2023 - Current
Route Sales Representative
Frito Lay
03.2023 - 08.2023
Supervisor
Costco Wholesale Corp
01.2021 - 01.2023
Tire Technician
Costco Wholesale Corp
09.2017 - Current
High School Diploma -
Prosser Career Academy