MIGUEL A. URIBE
Chicago,IL
Summary
Results-driven, accomplished sale professional with solid, verifiable track record for successfully delivering high-revenue and profit gains within in the highly competitive markets. Exceptional communicator with strong negotiation, problem resolution, and client assessment skills. Highly adept at identifying new business opportunities develop focus, driving motivation, and providing tactical business solutions in many situations.
Overview
22
22
years of professional experience
Work History
Case Manager
TAX PROBLEM SOLVER
01.2023 - 01.2025
- Company Overview: An office of tax law professionals who know the ins and outs of dealing with IRS tax problems who resolve their client’s issue/s with deep negotiations to save the taxpayer time and money.
- Assist with all aspects of discovery, including written requests and document production for a Compliance Check with IRS.
- Constant communication with clients, CPA’s, attorneys and all parties involved with IRS matters.
- Providing support to clients, including answering questions and providing information to client about IRS their matter.
- Maintain organized files, ensure proper filing of legal documents.
- Preparing legal documents such as correspondence, Offer in Compromise, Installment Agreements, and Currently Not Collectable agreements.
- Assist attorneys with managing caseloads, track deadlines, and ensuring adherence to IRS.
Director of Operation
SWIMIMERS ESCUELA DE NATACIÓN
01.2014 - 01.2023
- Company Overview: First swimming school in area, educating individuals of the benefits of swimming for the body, mind and personal health.
- Managed facility in small town in Mexico, developing and monitoring enrollment, managing financial, budgeting, and sales reporting for pool.
- Handled all day-to-day operations for location.
- Constant communication between swimming pool manager to increase sales and expand variety of services and opportunities in pool.
- Assist with maintenance of pool machinery, water chemical levels, and all cleaning duties to ensure full compliance.
- Completed all hiring, trained, supervised, evaluated, and developed all operations staff.
- Networking with students, parents and guest to increase daily enrollment and possible sales opportunities.
District Supervisor
VERIZON WIRELESS
01.2009 - 01.2011
- Company Overview: Largest mobile network provider in the United States and a leading provider of cell phones and accessories for millions of clients.
- Managed 12 store locations in Chicago, IL Downtown District, developing and monitoring sales goals, managing financial, budgeting, and sales reporting for each regional store.
- Coordinated communication between district and region to increase knowledge from top down.
- Identified new business opportunities through networking opportunities with local organizations, including area chambers of commerce.
- Hired, trained, supervised, evaluated, and disciplined store managers and assistant managers.
- Grew team by 40% and increased sales 24%, year over year.
Retail Store Manager
VERIZON WIRELESS
01.2006 - 01.2009
- Company Overview: Largest mobile network provider in the United States and a leading provider of cell phones and accessories for millions of clients.
- Handled day-to-day operations of retail wireless service store following company standards, policies, and procedures.
- Helped develop managers, conducting all manager meetings, and leadership trainings.
- Supervised, motivated, coached, communicated, and educated team of sales representatives to exceed quota goals.
- Ensured store met and exceeded sales quotas.
Retail SR Sales Representative
VERIZON WIRELESS
01.2005 - 01.2006
- Company Overview: Largest mobile network provider in the United States and a leading provider of cell phones and accessories for millions of clients.
- Assisted store manager with daily operations of store location.
- Acted as store supervisor during stores hours, while store manager was not present.
- Responsible for weekly coaching’s of sales representatives and customers service representatives to ensure positive experiences for all customers.
- Responsible for meeting all KPI’s, sales goals, trainings and maintain store location product inventory.
Customer Service Representative
VERIZON WIRELESS
01.2003 - 01.2005
- Company Overview: Largest mobile network provider in the United States and a leading provider of cell phones and accessories for millions of clients.
- Provided exceptional customer service to customers by offering product information and recommendation based on customer needs.
- Handled customer inquiries and complaints and resolved any customer-related issues.
- Handled point of sale transactions.
Education
Undergraduate - Medical Billing
UNIVERSITY OF PHOENIX
CHICAGO, ILLINOIS01.2026
Associate of Arts - Business Management
HAROLD WASHINGTON COLLEGE
CHICAGO, ILLINOIS01.2021
Skills
- Operations Management
- Profit & Loss
- Sales & Marketing
- Business Development
- Client/Vendor Relations
- On the spot coaching’s
- Program Development
- Training & Development
- Policies & Procedures
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
TAX PROBLEM SOLVER
01.2023 - 01.2025
Director of Operation
SWIMIMERS ESCUELA DE NATACIÓN
01.2014 - 01.2023
District Supervisor
VERIZON WIRELESS
01.2009 - 01.2011
Retail Store Manager
VERIZON WIRELESS
01.2006 - 01.2009
Retail SR Sales Representative
VERIZON WIRELESS
01.2005 - 01.2006
Customer Service Representative
VERIZON WIRELESS
01.2003 - 01.2005
Associate of Arts - Business Management
HAROLD WASHINGTON COLLEGE
Undergraduate - Medical Billing
UNIVERSITY OF PHOENIX
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