Hi, I’m
Miguel Austil
Keller,TX
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
30
years of professional experience
Work History
Official Ride Inc.Southlake , TX
Operations Manager
11.2018 - Current
Job overview
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Organized paperwork and explained individual job parameters for each assignment.
- Received new orders, prepared documentation and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated repairs to vehicles to maintain fleet operations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Identified procedure or process changes required to improve performance and productivity
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Uber And LyftManhattan, NY
Professional Driver
04.2015 - Current
Job overview
- Operated black GMC Yukon XL while following all safety protocols and procedures.
- Kept completely clean driving record with no reportable incidents in 7 years.
- Completed routes efficiently and according to compliance rules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routes efficiently and according to compliance rules
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
VixicomJohn F Kennedy Esq., , DR
Call Center Customer Service Representative
01.2013 - 06.2015
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Described product highlights and benefits to help guide purchasing decisions.
- Initiated termination of customer contract upon request.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Resolved concerns with products or services to help with retention and drive sales
- Escalated complicated customer account issues to supervisors and help desk workers
- Answered over 150 calls per shift to meet fast-paced call center demands
Austil & Associates Brooklyn, NY
Income Tax Consultant
01.1995 - 12.2012
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Interviewed Taxpayer clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw team of 4 Tax Professionals handling over 650 clients per year
Education
Queensborough Community College of The City University of New YorkOakland Gardens, NY
Associate of Applied Science from Accounting And Business Management
01.1994
Skills
- Corporate Partnerships
- Sales Tracking
- Budget Development and Management
- Labor Relations
- Planning and Implementation
- Staff Management
- Customer Service
- Business Leadership
- Onboarding and Orientation
- Problem Anticipation and Resolution
- Staff Training
- Client Relations
- Fluent in French & Spanish
Languages
French
Full Professional
Spanish
Professional Working
Timeline
Operations Manager
Official Ride Inc.
11.2018 - Current
Professional Driver
Uber And Lyft
04.2015 - Current
Call Center Customer Service Representative
Vixicom
01.2013 - 06.2015
Income Tax Consultant
Austil & Associates
01.1995 - 12.2012
Queensborough Community College of The City University of New York
Associate of Applied Science from Accounting And Business Management
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