Miguel Avelar
Oak Lawn,IL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Mobile Phone Technician
Assurant
04.2021 - 05.2023
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Erased user data, debugged application issues and refurbished devices for resale.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
Team Leader
Mariano's
01.2015 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
I.T Support
Fera Tech
05.2008 - 10.2015
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Receptionist
Pediatric Associates
03.2006 - 06.2014
- Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Organized charts regularly in accordance with hospital's policy and procedures. Maintained accurate records of patient care, condition, progress and concerns
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
GED -
Moraine Valley Community College
Palos Hills, ILAssociate of Arts -
School of The Art Institute of Chicago
Chicago, ILSkills
- Spreadsheet development
- Customer Experience
- Technical Troubleshooting
- Cell Phone Operating Systems
- Hardware Installation
- Microsoft Office skills
- Inventory control
- Data Entry
- Telecommunication skills
- Adaptability
- Conflict resolution
- Strong organizational skills
- Excellent communication skills
- MS Windows proficient
- Fast learner
- Energetic work attitude
- Opening/closing procedures
- Graphic Designer Class, Web Design, Certified Forklift
- Software troubleshooting
- IT support
Certification
Wise Certification
Apple
Samsung
Timeline
Mobile Phone Technician
Assurant
04.2021 - 05.2023
Team Leader
Mariano's
01.2015 - 03.2021
I.T Support
Fera Tech
05.2008 - 10.2015
Receptionist
Pediatric Associates
03.2006 - 06.2014
GED -
Moraine Valley Community College
Associate of Arts -
School of The Art Institute of Chicago