Miguel Avila
Concord,CA
Summary
Seeking position at Freenome as a Client Services Associate. Driven, motivated individual with a strong willingness to help and support others.
Dedicated professional with over 12 years of experience in client relations and patient registration. Bilingual in Spanish, skilled in utilizing Epic software to enhance patient interactions and ensure safety compliance within healthcare settings.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Operator
John Muir Mobile Clinic
Walnut Creek, CA
12.2023 - Current
- Operation of Class B commercial vehicle with Air Brakes and Tanker Endorsement.
- Pre and post trip inspection prior to and after use of commercial vehicle.
- Drive to and from clinical site in a safe and efficient manner, following all traffic laws and posted speed limits.
Driver
Republic Services
Fremont, CA
07.2024 - 02.2025
- Servicing residential recycle and waste routes with truck. Driving to and from landfill to properly dispose of waste collected.
- Pre and post inspection of company vehicles before and after route.
- Clean behind hopper blade to ensure safe and proper function of packing assist during route.
- Reporting any issues or malfunctions to mechanic staff for immediate repair/ fix.
Mobile Clinic Operator/ Clerk
Contra Costa County
Martinez, CA
01.2013 - 07.2024
- Responsibilities include picking up mobile clinic bus and driving to various parts of Contra Costa County depending on route that is assigned for the day.
- Complete pre inspection to bus inside and out prior to departure for safety purposes, before taking off and prior to patients arriving.
- Registering patients into Epic system software when needed.
- Certified with Contra Costa County for translation in Spanish to assist our Spanish speaking community.
- Scheduling in-person appointments, as well as telephonic appointments for follow-up visits.
- Comply with all Covid -19 guidelines, clean and disinfect before and after patients' arrival.
- Assist in COVID-19 call center for Contra Costa County Public Health department. Taking inbound calls for Spanish speaking patients to provide future appointments and test results for COVID-19. Answer any questions regarding testing.
Education
Diploma
San Mateo, CASkills
- Client/Patient Relations Specialist in call center and Mobile Health Clinic
- 12 years of Epic software experience in hospitals, clinics, and mobile health clinics for patient registration, charting and future appointments
- Certified bilingual in Spanish
- Excellent communication skills
- Detail oriented
- Knowledge of MS word, Excel and MS Outlook
Timeline
Driver
Republic Services
07.2024 - 02.2025
Operator
John Muir Mobile Clinic
12.2023 - Current
Mobile Clinic Operator/ Clerk
Contra Costa County
01.2013 - 07.2024
Diploma