Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Miguel Ayala

Harlingen,TX

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving.

Overview

4
4
years of professional experience

Work History

Hardlines Team Lead

Academy Sports + Outdoors
Harlingen, Texas
09.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement, and training new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives, and objectives. Identified opportunities for process improvements, implementing changes when required. Collaborated with other departments to develop effective solutions that meet customer needs.
  • Task assignments according to individual skills were appropriately delegated.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted customers in selecting firearms and ammunition that best suited their needs.
  • Developed knowledge of firearm safety protocols to ensure customer safety during sales transactions.
  • Organized, inventoried, and restocked shelves with new products as they arrived.
  • Maintained records of all firearm purchases according to state regulations and conducted background checks on potential buyers using the appropriate software applications.
  • Greeted customers upon entering the store and offered assistance when needed.
  • Provided support to team members during busy times by helping out with tasks such as stocking shelves or helping customers make selections.
  • Kept inventory of firearms and ammunition well-organized, stocked, and secure.

Manager

Marshalls
Harlingen, Texas
10.2021 - 09.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
  • Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Shipment Manager (Seasonal)

Pittman And Davis
Harlingen, Texas
11.2020 - 03.2021
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organizational processes to increase quality and service standards.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to optimize shipping processes.
  • Reviewed invoices for accuracy and negotiated rates with carriers.
  • Prepared documentation such as bills of lading, packing lists, customs documents.
  • Resolved issues related to damaged goods, incorrect shipments, missed deadlines.
  • Collaborated with other departments on projects that involve freight movement or logistics management.

Education

Bachelor of Business: Business Entertainment -

Full Sail University
Winter Park, FL
11-2024

Certificate of Completion: Medical Assistant -

Southern Careers Institute Inc
Harlingen, TX
06.2019

Skills

  • Merchandising Strategies
  • Product Promotion
  • Promotional Events
  • Customer Engagement
  • Upselling strategies
  • Sales floor support
  • Training and mentoring
  • Skilled multi-tasker
  • Training and coaching
  • Excellent time management skills

Accomplishments

  • Supervised team of 60 staff members.
  • Associate of the Quarter.
  • Trained and mentored 30 employees.
  • Marshall’s Million Dollar Club.

References

References available upon request.

Timeline

Hardlines Team Lead

Academy Sports + Outdoors
09.2023 - Current

Manager

Marshalls
10.2021 - 09.2023

Shipment Manager (Seasonal)

Pittman And Davis
11.2020 - 03.2021

Bachelor of Business: Business Entertainment -

Full Sail University

Certificate of Completion: Medical Assistant -

Southern Careers Institute Inc

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Miguel Ayala