Miguel Barrera
Balch Springs,TX
Summary
Skilled Advanced Repair Technician with relevant background in diagnosing, troubleshooting, and repairing complex mechanical issues. Strengths lie in superior problem-solving abilities, technical aptitude, and customer service skills. Have effectively raised operational efficiency and product quality standards in previous roles. Known for delivering top-notch solutions under tight deadlines while maintaining safety protocols and procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Repair Technician
Best Buy
Mesquite, TX
02.2022 - Current
- Monitored system performance, initiated preventive maintenance procedures, and responded promptly to customer requests for service.
- Diagnosed faulty systems and identified potential solutions to resolve technical issues.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Repaired broken displays on Apple products.
- Replaced faulty parts such as power supplies or hard drives when needed.
- Identified potential areas where improvements can be made in order to increase efficiency of operations.
- Diagnosed, repaired, and maintained computer hardware and software for customers.
Consultation Agent
Best Buy
Mesquite, TX
11.2021 - 02.2022
- Provided technical support to customers regarding products and services.
- Created reports related to customer inquiries and satisfaction surveys.
- Identified opportunities for process improvement within the organization.
- Resolved customer complaints in a timely manner.
- Analyzed customer feedback to identify trends and improve customer service experience.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Evaluated software or hardware to recommend improvements or upgrades.
Manager
Cricket Wireless
Terrell, TX
03.2020 - 11.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Science - Business Administration And Management
Eastfield College
Mesquite, TX07-2022
Skills
- Diagnostic Testing
- Hardware Installation
- Advanced troubleshooting
- Component Replacement
- Hardware Repair
- Microsoft Windows and Office
- Time management abilities
- Service desk support
- Computer Diagnostics
- System Upgrades
- Software Updates
Languages
Spanish
Native/ Bilingual
Certification
- Apple Repair Certification
Timeline
Advanced Repair Technician
Best Buy
02.2022 - Current
Consultation Agent
Best Buy
11.2021 - 02.2022
Manager
Cricket Wireless
03.2020 - 11.2021
Associate of Science - Business Administration And Management
Eastfield College