Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Benitez

Elmwood Park

Summary

Experienced banking professional with over a decade of retail banking experience and a proven track record in branch operations, team development, and customer relationship management. Currently serving as Assistant Branch Manager and acting as Branch Manager for over a year, demonstrating full leadership responsibilities. Skilled in driving sales performance, ensuring compliance, and fostering a customer-centric team environment. Seeking to transition into a Branch Manager role to further leverage operational expertise and leadership capabilities.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager / Acting Branch Manager

Blue Foundry Bank
04.2024 - Current
  • Actively manage daily branch operations and lead team in absence of Branch Manager, assuming full responsibility for branch performance.
  • Oversee staff scheduling, cash flow management, sales goals, and compliance audits.
  • Coach and develop team members to achieve personal and branch-level sales and service targets.
  • Monitor and report account variances and operational performance metrics to upper management.
  • Champion internal audit processes and ensure adherence to all banking regulations and procedures.
  • Serve as a go-to resource for complex problem resolution, customer escalations, and team leadership.

Assistant Branch Manager

Spencer Savings Bank
12.2022 - 04.2024
  • Responsible for managing and executing operations of financial center.
  • Serve as second in command and act as Branch Manger in the absence of the Financial Center Manager.
  • Ensures all CSRs are proficient with operations and compliance as it relates to their positions.
  • Responsible for reporting weekly variance report of all accounts opened and closed to market manager.
  • Daily/Weekly/Monthly scheduling and coordination of teller line workflow.
  • Ensures full team participation in the internal sales process to meet referral and sales expectations.
  • Assists the Financial Center Manager with the accurate completion of the branch monthly self-audit program.
  • Responsible for the development of all CSRs on an ongoing basis.

Personal Banker

Valley Bank
03.2021 - 11.2022
  • Consistently exceeded sales and service goals, contributing to branch growth.
  • Mentored and trained new hires in both sales techniques and operational procedures.
  • Recognized by management as a team leader and trusted for handling sensitive customer situations.
  • Accurately followed daily branch opening and closing protocols.

Head Teller

TD Bank
05.2017 - 12.2020
  • Led teller operations and provided coaching to new and current team members.
  • Ensured excellent customer service while minimizing transaction discrepancies.
  • Managed compliance and audit standards, contributing to successful branch evaluations.
  • Supported product knowledge development across staff to improve cross-selling efforts.

Education

Certification - Audio Engineering

SAE Institute
06.2013

Diploma - undefined

North Bergen High School
06.2006

Skills

  • Microsoft Word and Excel efficient
  • Learns new concepts quickly
  • Very experienced with sales and customer service
  • Exceptional at communicating with customers
  • Able to understand customer needs
  • Take charge when needed
  • Knows how to adapt to different environments quickly
  • Operations management
  • Team development

Timeline

Assistant Branch Manager / Acting Branch Manager

Blue Foundry Bank
04.2024 - Current

Assistant Branch Manager

Spencer Savings Bank
12.2022 - 04.2024

Personal Banker

Valley Bank
03.2021 - 11.2022

Head Teller

TD Bank
05.2017 - 12.2020

Diploma - undefined

North Bergen High School

Certification - Audio Engineering

SAE Institute

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