Miguel Bernal
Walkertown,NC
Summary
To secure a challenging position that utilizes positive attitude, flexibility, and ability to work independently or as a team player to meet company goals. As a fast learner, Confident in ability to provide exceptional phone support and adapt to dynamic work environments. Energetic Inside Sales Representative with an accomplished background in sales. Proficient in negotiating deals and growing new product sales. Talented in persuasion and relationship selling. Persuasive Inside Sales Coordinator with exceptional sales and marketing skills. Excellent record of managing customer expectations and resolving issues. Focused and hardworking with good communication skills.
Overview
12
12
years of professional experience
Work History
Inside Sales
Johnstone Supply
09.2019 - Current
- Source new sales opportunities through inbound lead follow-up and outbound calls and emails
- Researched accounts, identify key players and generate interest - Maintain and expand database of prospects within assigned portfolio
- Communicate value proposition and business drivers
- Establishes and expands relationships with decision-makers within key accounts
- Develops new customers and contacts to expand customer base
- Provides sales support to outside sales representatives whenever necessary to develop new accounts, expand existing accounts, and close business
- Adjusts market and sales strategies to respond to competition
- Sales in business-to-business
- Manage portfolio of accounts
- Selling HVAC and/or refrigeration equipment and parts
- Material Handler and completing necessary paperwork
- Commercial Quoting
- Cold Calling.
Counter Sales
Johnstone Supply
03.2017 - 09.2019
- Answers incoming telephone calls and greets customers who walk in the store
- Handles multiple customers and customers’ requests
- Assists customers in making product selections by asking questions and actively listening to identify customer needs
- Assists with systems or product troubleshooting and answering technical questions
- Identified alternate or substitute products to meet customer needs
- Researched and sourced products for customers using a variety of tools
- Enters sales orders into point-of-sale computer system for invoicing or cash payments
- Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates
- Develops good working relationships and rapport with customers
- Greets regular customers by name
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Shipper/Receiver
Ashley Furniture industries
10.2014 - 03.2017
- Picking Packing
- Label/Scanning
- Getting customer's order
- Unloading trucks
- Operated lifts
- Stocking shelves.
Construction Worker
Batten Company
05.2012 - 10.2014
- We did a lot of work orders for Home Depot, Sears, K-Mart, a little bit of everything, and any type of construction work
- Managed call flows and responded to the technical support needs of customers
- Completed the teardown of existing structures and prepared for new construction
- Applied caulk, sealants, and other adhesives to the installed surfaces
- Accurately estimated time and material costs for projects
- Provided accurate measurements and estimates for all projects
- Consistently assumed additional responsibilities and worked extended hours to meet the project deadline
- Removed damaged tile, brick, and mortar
- Safely operated mowers.
Education
GED -
Forsyth Technical Community College
Winston-salem, NC06.2013
Skills
- Skilled multi-tasked
- Dependable and reliable
- Self-motivated
- Works well independently
- Helping Customers
- Friendly and helpful
- Proficient in numbers and sales
- Dedicated team player
- Bilingual/Spanish
- Sales and operations planning
- Sales and Promotions Understanding
- B2B Sales Management
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales
Johnstone Supply
09.2019 - Current
Counter Sales
Johnstone Supply
03.2017 - 09.2019
Shipper/Receiver
Ashley Furniture industries
10.2014 - 03.2017
Construction Worker
Batten Company
05.2012 - 10.2014
GED -
Forsyth Technical Community College