Miguel Berroa
Pawtucket,RI
Summary
Dynamic HVAC Technician with a proven track record at Environmental Systems Inc., showcasing exceptional technical troubleshooting and customer service skills. Adept at fostering team collaboration and enhancing operational efficiency, I have significantly contributed to improving customer satisfaction and safety standards. My expertise spans electrical wiring to system diagnostics, underpinned by a dedication to quality and safety. I can do anything as long as I am taught correctly, I am very versatile and easy to get along with.
Overview
4
4
years of professional experience
Work History
HVAC Technician
Environmental Systems Inc.
09.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Lead Busser
Providence Oyster Bar
09.2021 - 08.2022
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Sales Associate
Pacific Sunwear
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Shea High School
Pawtucket, RISkills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Package and split systems
- Focused on safety
- Soldering
- Valid state driver's license
- Adaptable
- Quality-focused
- Dedicated team player
- Troubleshooting expertise
- Customer focused
- Diagnostic techniques
- Ventilation systems
- Plumbing repairs
- Piping systems
- Team collaboration
- Issue troubleshooting
- Maintenance scheduling
- Quality assurance
- Equipment maintenance
- Customer education
- Analytical thinker
- Construction site safety training
- Defensive driving training
- Excellent problem solver
- Repairs and troubleshooting
- Preventive Maintenance
- Piping and brazing
- Team player
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HVAC Technician
Environmental Systems Inc.
09.2022 - 11.2024
Lead Busser
Providence Oyster Bar
09.2021 - 08.2022
Sales Associate
Pacific Sunwear
05.2021 - 09.2021
Shea High School
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