Miguel Berroa
Pawtucket,RI
Summary
Dynamic HVAC Technician with a proven track record at Environmental Systems Inc., showcasing exceptional technical troubleshooting and customer service skills. Adept at fostering team collaboration and enhancing operational efficiency, I have significantly contributed to improving customer satisfaction and safety standards. My expertise spans electrical wiring to system diagnostics, underpinned by a dedication to quality and safety. I can do anything as long as I am taught correctly, I am very versatile and easy to get along with.
Overview
4
4
years of professional experience
Work History
HVAC Technician
Environmental Systems Inc.
Taunton, MA
09.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Lead Busser
Providence Oyster Bar
Providence, RI
09.2021 - 08.2022
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Sales Associate
Pacific Sunwear
Providence, RI
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Shea High School
Pawtucket, RISkills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Package and split systems
- Focused on safety
- Soldering
- Valid state driver's license
- Adaptable
- Quality-focused
- Dedicated team player
- Troubleshooting expertise
- Customer focused
- Diagnostic techniques
- Ventilation systems
- Plumbing repairs
- Piping systems
- Team collaboration
- Issue troubleshooting
- Maintenance scheduling
- Quality assurance
- Equipment maintenance
- Customer education
- Analytical thinker
- Construction site safety training
- Defensive driving training
- Excellent problem solver
- Repairs and troubleshooting
- Preventive Maintenance
- Piping and brazing
- Team player
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HVAC Technician
Environmental Systems Inc.
09.2022 - 11.2024
Lead Busser
Providence Oyster Bar
09.2021 - 08.2022
Sales Associate
Pacific Sunwear
05.2021 - 09.2021
Shea High School