Summary
Overview
Work History
Education
Skills
Accomplishments
Passions
Languages
Timeline
Generic
MIGUEL BONILLA

MIGUEL BONILLA

Yonkers,NY

Summary

Experienced Development Operations Coordinator with a strong background in nonprofit fundraising and donor management. Proficient in processing high volumes of gifts—including cash, credit card, ACH, checks, pledges, grants, and donor-advised funds—using Salesforce Nonprofit Success Pack (NPSP) and integrated platforms like Classy and Omatic. Adept at managing donor data, creating targeted acknowledgment letter templates, and producing detailed reports to support data-driven decision-making and enhance dashboard visibility. Skilled in prospect research, managing matching gift processes, and maintaining rigorous data hygiene to ensure accuracy and compliance. Exceptional organizational abilities, attention to detail, and collaborative communication skills, enabling seamless coordination across departments and with donors. Committed to operational excellence and supporting fundraising goals through technical expertise and proactive problem-solving. Proficient in Microsoft Office Suite, Salesforce database maintenance, and various donor engagement tools.

Overview

7
7
years of professional experience

Work History

Coordinator, Development Operations

WMCHealth
05.2025 - Current
  • Accurately processed cash, credit card, ACH, checks, and pledges using Salesforce NPSP, ensuring timely and secure gift entry and reconciliation
  • Managed comprehensive donor reports to enhance dashboard visibility and support data-driven decision making for fundraising initiatives
  • Utilized Classy (GoFundMe Pro) for online fundraising campaigns and Omatic for data integration, streamlining donation processing and reporting
  • Leveraged Donor Search to research and identify new major gift prospects, providing actionable data for gift officers.
  • Created targeted acknowledgment letter templates for different gift types using Microsoft Mail Merge, optimizing donor recognition workflows and maximizing operational efficiency
  • Oversaw foundation’s general phone line and email inbox, delivering prompt and professional communication and donor support
  • Maintained meticulous backup records and documentation to safeguard donor and transaction data integrity, while assisting with Salesforce database upkeep, including data hygiene, reporting, and management of custom fields
  • Developed and implemented report templates to track organizational priorities and benchmarks effectively
  • Managed matching gift inquiries, confirmations, and associated paperwork to facilitate proper donor gift crediting and processing
  • Worked closely with department director, VP, solicitors, event planners, and gift officers to facilitate seamless workflow and enhance cross-departmental communication
  • Ensured accuracy and compliance in gift processing by researching campaign and appeal details, while partnering with finance team to ensure gifts were allocated to correct funds

Operations Coordinator, Sales Delivery

Cogent Communications
01.2024 - 04.2025
  • Streamlined order processing workflow, reducing turnaround time by 30% and improving customer satisfaction rates
  • Managed and optimized Salesforce CRM database, ensuring accurate and up-to-date customer information for sales and delivery teams
  • Processed and tracked multiple payment methods, including credit cards, wire transfers, and electronic funds transfers, with 100% accuracy
  • Generated and distributed detailed reports on sales performance, customer trends, and operational metrics to support data-driven decision-making
  • Coordinated cross-functional teams to resolve complex customer issues, maintaining a 98% first-contact resolution rate
  • Implemented a new invoicing system, reducing billing errors by 25% and improving cash flow
  • Developed and maintained standard operating procedures for order processing, resulting in consistent service delivery across the team
  • Assisted in the onboarding and training of new team members, creating comprehensive training materials and documentation
  • Collaborated with finance department to reconcile daily transactions and ensure accurate revenue reporting
  • Managed vendor relationships and assisted in contract negotiations, resulting in cost savings of 15% on office supplies and services

Senior Business Account Manager

Verizon Business Group
02.2020 - 01.2024
  • Conducted comprehensive business development, sales, and account management strategy meetings for corporate clients in the telecommunications hardware and software sector
  • Leveraged advanced Salesforce automation tools for meticulous tracking and reporting, ensuring precise forecasting of new, current, and pending opportunities
  • Demonstrated exceptional time management, prioritization, and organizational skills while upholding the highest standards of ethical conduct in both remote and hybrid work environments
  • Organized strategic quarterly business review meetings with new and existing customers, adeptly identifying, and capitalizing on emerging business prospects
  • Applied proactive prospecting techniques, including cold-calling, foot blitz and diverse outreach methods, to secure new business logos meetings
  • Promoted to Senior Account Manager in January 2023
  • Led team of 32 account managers regionally in new logo attainment of 325% to goal in 2022
  • Presidents cabinet winner 2022, 182% to goal
  • Winner circle award 2021, 126% to goal

Retail Store Manager

Men's Wearhouse
01.2019 - 02.2020
  • Inspired, coached, and empowered a team of wardrobe consultants, strategically steering outstanding sales performance and cultivating a customer-centric culture
  • Exceeded daily, weekly, and monthly goals through targeted guidance and vigilant progress monitoring, showcasing a talent for driving sales to new heights
  • Elevated customer satisfaction and boosted the net promoter score by consistently delivering superior service, ensuring an exceptional experience for both rental and retail customers
  • Showcased exceptional leadership, achieving the top position in the region for total sales, rental volume, and custom suit sales in 2019, demonstrating a proven ability to meet and exceed sales goals
  • Led the Chelsea, NYC location to attain the 6th highest rentals and sales revenue, totaling $12.2 million, with a 30% year-over-year growth

Market Sales Manager

MarketSource
11.2018 - 06.2019
  • Championed sales growth of LG flagship devices through the implementation of compelling incentives within Verizon, AT&T, Sprint, and T-Mobile stores
  • Cultivated influential relationships and drove brand awareness by leveraging persuasive communication skills and engaging mobile carrier store teams
  • Conducted comprehensive training sessions for management and retail sales representatives, equipping them with in-depth knowledge of LG flagship devices and their key features and benefits
  • Ensured meticulous adherence to carrier requirements, maintaining impeccable display standards and planogram compliance
  • Achieved outstanding sales results, leading the first quarter of 2019 in total flagship devices sold in New York City
  • Achieved 2nd place out of 8 regions for LG flagship sales within the target territory
  • Invited to continue and lead the big box retail program upon completion of the employment contract

Education

High School Diploma -

Washington Irving High School
06.2006

Skills

  • Communication (oral & written)
  • Organizational skills
  • Attention to detail
  • Problem-solving
  • Customer order management
  • Client relationship management
  • Team Collaboration
  • Technical proficiency (Salesforce CRM, NPSP & donor management tools)
  • Campaign and appeal gift processing, including grants, donor-advised funds (DAFs), pledges, and proposals

Accomplishments

  • Promoted to Senior Account Manager at Verizon Business in 2023 & Presidents cabinet winner 2022.
  • In 2022, I was honored to be among the top 1% of President's Cabinet winners, earning a prestigious trip to Rome, Italy.
  • Recognized for assisting and serving as a subject matter expert during transition from Raiser's Edge to Salesforce.

Passions

  • Providing for my family
  • Marathon training & Fitness
  • Driving Results & Organizational Excellence

Languages

Spanish
Native or Bilingual

Timeline

Coordinator, Development Operations

WMCHealth
05.2025 - Current

Operations Coordinator, Sales Delivery

Cogent Communications
01.2024 - 04.2025

Senior Business Account Manager

Verizon Business Group
02.2020 - 01.2024

Retail Store Manager

Men's Wearhouse
01.2019 - 02.2020

Market Sales Manager

MarketSource
11.2018 - 06.2019

High School Diploma -

Washington Irving High School

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