Miguel Bonilla Uribe
Salt Lake City
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
3
3
years of professional experience
Work History
Virtual Executive Assistant
Thrive Mobile
01.2024 - 12.2024
- Provide comprehensive administrative support via e-mail and phone (calendar management, communications/internal coordination), serving as the primary point of contact between Thrive management and external inquiries.
- Managed Thrive translation projects (English-Spanish) and maintained existing project documentation in English and Spanish in Notion database.
- Coordinating onboarding and training sessions for new team members.
- Oversee special projects, bookkeeping tasks, and ensured data accuracy/integrity in existing systems.
Customer Service Representative
FirstSource Solutions USA
01.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Development Manager
FastPay
12.2021 - 11.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers..
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
Commercial Pilot - Aviation
Channel Islands Aviation
Camarillo, CA03-2019
Associate of Arts -
Pierce College
Woodland Hills, CA06-2018
Skills
- Admin/Executive Support
- Client Relationship Management
- Training Program Coordination
- CRM/Bookkeeping
- Communication
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
Languages
Spanish
Full Professional
Timeline
Virtual Executive Assistant
Thrive Mobile
01.2024 - 12.2024
Customer Service Representative
FirstSource Solutions USA
01.2023 - 09.2023
Business Development Manager
FastPay
12.2021 - 11.2022
Commercial Pilot - Aviation
Channel Islands Aviation
Associate of Arts -
Pierce College
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