Miguel Bouret
Kissimmee
Summary
Dynamic hospitality professional with extensive experience at Rosen Hotels & Resorts, excelling in guest service and event coordination. Proven track record in conflict resolution and proactive customer engagement, ensuring high satisfaction levels. Skilled in housekeeping oversight and quality control, consistently enhancing guest experiences through effective communication and teamwork.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hotel Assistant General Manager
Rosen Hotels & Resorts
Orlando
03.2008 - Current
- Assisted guests with check-in and check-out processes effectively.
- Coordinated housekeeping schedules to maintain cleanliness standards.
- Responded to guest inquiries and resolved issues promptly and courteously.
- Supported event planning by preparing meeting rooms and materials.
- Collaborated with team members to enhance guest service experiences.
- Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
- Also worked in the security area within the company for close to 12 years.
- Followed up with customers after their stay to ensure satisfaction.
- Identified potential customer complaints before they became major issues by proactively addressing concerns quickly and effectively.
Education
Some College (No Degree) - Business Administration
Valencia College
Orlando, FLSkills
- Guest service and hospitality
- Event coordination and planning
- Conflict resolution strategies
- Housekeeping oversight
- Customer follow-up and engagement
- Standard inspections, supervision, and quality control
- Guest relations management
- Conflict resolution
- Customer follow-up
Accomplishments
- In 2011, the Golden Pillar Award was awarded, following a vote by the service council committee.
- In 2011, the Golden Pillar Award was awarded, following a vote by the service council committee.
Languages
Spanish
Professional
English
Professional
Affiliations
- In my leisure time, I find great pleasure in playing the piano and cherishing moments with my family.
- Though my job I have had the opportunity to provide community service in different institutions like human habitat, Second Harvest Food Bank, and many more.
Certification
- CPR, SafeStaff (food handler training), and Certified Leader.
References
References available upon request.
Timeline
Hotel Assistant General Manager
Rosen Hotels & Resorts
03.2008 - Current
Some College (No Degree) - Business Administration
Valencia College
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