Miguel Carrasco III
Kent,OH
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
12
12
years of professional experience
Work History
Stock
Marc Glassmen Incorporated
Aurora, Ohio
05.2013 - 01.2015
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Maintained cleanliness and presentation of production floor.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Recommended alternative items if product was out of stock.
- Assisted customers with carry-out service.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Weighed and labeled products.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Unloaded trailers, received merchandise, verified orders and broke down produce loads.
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
- Lifted and maneuvered boxes weighing up to 100 pounds.
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
- Collected empty carts and returned to the store.
- Engaged in suggestive selling and other sales techniques.
- Established and maintained a positive work environment.
- Maintained an atmosphere of enthusiastic customer service.
- Kept store floor free of hand baskets and shopping carts.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Maintained accurate department signage and pricing.
- Maintained stockroom and warehouse.
- Removed discontinued, old and slow-moving items from shelves.
- Set up advertising signs and displays on shelves, counters and tables.
- Maintain proper temperature and humidity levels for meat products.
- 3 years retail/sales experience.
- 1 1/2 years stocking experience.
Shift Lead Manager
Speedway LLC
Aurora, OH
10.2014 - 12.2015
- Described product, and store promotions, to customers and accurately explained details and care of merchandise
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Assisted customers with food selection, inquiries and order customization requests.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Processed 2-6 daily invoices and billed renewed invoices to clients.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Operated a POS system to itemize and complete an average of 1000-1500 customer purchases weekly
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Participated in physical inventory counts every Daily.
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recommended alternative items if product was out of stock.
- Maintained stockroom and warehouse.
- Maintained accurate department signage and pricing.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.
- Set performance expectations and provided honest feedback.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Adhered to safe work practices.
- Engaged in suggestive selling and other sales techniques.
- 7 months Leadership Experience
Sales Agent
Revenue Group
4780 Hinckley Industrial Pkwy Ste 200, Cleveland, OH 44109
12.2015 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 800 calls per day
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Completed daily outbound calls, up to 7.5 hours per day.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Identified prospective customers by using business directories and following leads from existing clients.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in the customer database.
- Contacted companies to gather information and complete applications for Corporate charge cards.
- Found ways for new companies to establish bussiness credit
- Maintained company goal of 1.6 sales a day or 35+ a month
Education
High School Diploma -
Aurora Highschool
2014
Skills
- Creative problem solver
- Quick learner
- Strong client relations
- Results-oriented
- Risk mitigation techniques
- Inventory control
- Customer-oriented
- Multi-tasker
- Flexible thinker
- Strategic Sales knowledge
Accomplishments
Spent 6 years in Martial Arts obtaining my black belt
Wrestled for 11 years at Aurora
Participated in Boyscouts of America
Participated in a Crime Scene Investigation seminar/scenerio at Baldwin Wallace
Attended food service and managment course with Speedway LLC
Timeline
Sales Agent
Revenue Group
12.2015 - Current
Shift Lead Manager
Speedway LLC
10.2014 - 12.2015
Stock
Marc Glassmen Incorporated
05.2013 - 01.2015
High School Diploma -
Aurora Highschool
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