Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Miguel Carrillo

Lancaster,CA

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive Windows support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented Technical support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist Tier 1

SMS Data Products
Edwards, CA
03.2022 - Current
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Enlisted Soldier

US Army Reserve
Camp Pendleton South, CA
11.2019 - Current
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets and personnel.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Engaged targets in low-light conditions with night vision equipment.
  • Supervised more than $40000 in high-value equipment, maintaining zero loss record over 40 days.

Field Service Technician

Unisys
North HIlls, CA
01.2021 - 02.2022
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of computers to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in customer systems.
  • Managed over 7 customers per day over short and long distances all over the Los Angeles area.

Education

High School Diploma -

Lancaster High School
Lancaster, CA
06.2020

Skills

  • Application Installation
  • Account Administration
  • Hardware and Software Repair
  • System Provisioning
  • Issue and Resolution Tracking
  • Collaborative Team Player
  • Troubleshooting and Diagnosing

Accomplishments

Two-time army achievement medal recipient.

Certification

  • Certified Security+, CompTia - Expires 2024
  • Security Clearance
  • HDI Certified

Languages

Spanish
Native or Bilingual

Timeline

IT Technical Support Specialist Tier 1

SMS Data Products
03.2022 - Current

Field Service Technician

Unisys
01.2021 - 02.2022

Enlisted Soldier

US Army Reserve
11.2019 - Current

High School Diploma -

Lancaster High School

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Miguel Carrillo