Miguel Castillo Bernal
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Language
9
9
years of professional experience
Work History
Retail Sales Associate
Verizon Wireless
Montebello
02.2026 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products that best meet their needs and preferences.
- Demonstrated product features and benefits, enhancing customer understanding and engagement.
- Managed inventory levels through accurate stock assessments and timely reordering processes.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Food Service Team Leader
Target
Pico Rivera, CA
04.2022 - 02.2025
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement. Including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.
- Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels.
- Ensure proper execution on all food safety standards and cleaning routines.
- Ensure accurate in-stocks by placing store-initiated orders according to best practices.
- Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.
- Lead team onboarding and learning and close knowledge and skill gaps through training and experiences.
- Establish clear goals and expectations and hold team members accountable to expectations.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
Customer Growth Representative/Merchandiser
Reyes Coca-Cola Bottling
Los Angeles, CA
11.2017 - 10.2020
- Established strong vendor relationships to maintain and support business.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Managed timely and effective replacement of damaged or missing products. Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Communicated with consumers and store personnel in order to identify and address concerns and criticisms of product placement quality and availability.
- Transported product from storerooms to sales locations assembling and organizing products on pallets on shelving and refrigerated display cases.
- Ensured products appeared at current locations in correct quantities.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
High School Diploma -
School of History and Dramatic Arts
Los Angeles, CA06.2014
Certification - Electrician
Capstone College
Pasadena04.2027
Skills
- Wiring Receptacle Outlets
- Electrical equipment maintenance
- Safety management
- Voltmeter use
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Time management
- Sales expertise
- Sales strategies
- Price quote preparation
- Exceeds sales goals
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Verizon Wireless
02.2026 - Current
Food Service Team Leader
Target
04.2022 - 02.2025
Customer Growth Representative/Merchandiser
Reyes Coca-Cola Bottling
11.2017 - 10.2020
High School Diploma -
School of History and Dramatic Arts
Certification - Electrician
Capstone College