Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Cely

Miami,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Valet Supervisor

LAZ Parking
08.2022 - 12.2023


1. Managing a team of valet attendants, including scheduling, training, and performance evaluations

2. Coordinating parking logistics, including traffic flow, parking assignments, and vehicle retrieval

3. Ensuring excellent customer service, handling complaints and resolving issues

4. Maintaining accurate records of vehicle parking, retrieval, and any incidents or damages

5. Supervising the security and safety of vehicles, keys, and parking areas

6. Managing cash handling, processing payments, and maintaining accurate financial records

7. Implementing and enforcing parking policies, procedures, and regulations

8. Collaborating with building management, security, and other departments to ensure seamless operations

9. Monitoring and maintaining equipment, supplies, and facilities related to valet services

10. Identifying opportunities to improve services, efficiency, and customer satisfaction


Additional functions:


1. Assisting with special events, conferences, and VIP parking arrangements

2. Coordinating with local authorities, towing services, or emergency responders as needed

3. Conducting regular inspections of parking areas, equipment, and vehicles

4. Developing and implementing procedures for handling lost or damaged items

Barista

Service Solutions
11.2022 - 10.2023

1. Preparing and serving coffee drinks, tea, and other beverages

2. Operating espresso machines, grinders, and other equipment

3. Maintaining a clean and organized workspace, including the coffee bar and surrounding area

4. Managing cash and credit transactions, handling cash and operating a point-of-sale system

5. Providing exceptional customer service, answering questions and making recommendations

6. Maintaining knowledge of menu items, ingredients, and preparation methods

7. Working efficiently during peak periods, managing multiple orders and priorities

8. Maintaining a friendly and welcoming atmosphere, engaging with guests and colleagues

9. Upselling and promoting hotel services, products, and loyalty programs

10. Adhering to hotel standards, policies, and procedures


Additional functions may include:


1. Preparing and serving pastries, sandwiches, and other food items

2. Assisting with inventory management, ordering supplies and ingredients.

Restaurant Host

Service Solutions
09.2022 - 11.2022


1. Greeting guests and managing seating arrangements

2. Managing reservations and waitlists

3. Assigning tables and sections to servers

4. Ensuring timely seating and minimizing wait times

5. Maintaining accurate table status and availability

6. Coordinating with servers and bussers to ensure smooth service

7. Handling guest requests, complaints, and concerns

8. Maintaining knowledge of menu, specials, and promotions

9. Assisting with take-out and delivery orders

10. Maintaining a clean and organized host stand area

Beach Greater

Services Solutions
08.2021 - 09.2022


1. Welcoming guests to the beach and offering assistance

2. Providing information on beach activities, amenities, and services

3. Offering recommendations for local attractions and activities

4. Assisting guests with food and beverage orders

5. Resolving guest complaints and concerns in a professional manner


Additional Functions:


1. Managing beach inventory and supplies

2. Coordinating with other hotel departments (e.g., food and beverage, activities)

3. Providing exceptional customer service and ensuring guest satisfaction

4. Maintaining a safe and secure beach environment


Overall, the Beach Attendant/Greeter plays a crucial role in creating a memorable and enjoyable beach experience for hotel guests

Education

Diplomado En Gerencia Y Montaje De Barea Y Restaurantes -

Escuela De Gastronomia Gato Dummas
Bogota, Col
2019

Academic Bachelor -

Colegio Colsubsidio
Bogota, Col
12.2009

Skills

Leadership,

Communication,

Team Management,

Organization,

Attention to Detail,

Problem-Solving,

Adaptability,

Flexibility,

Quality Control,

Staff Development ,

Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Service Solutions
11.2022 - 10.2023

Restaurant Host

Service Solutions
09.2022 - 11.2022

Valet Supervisor

LAZ Parking
08.2022 - 12.2023

Beach Greater

Services Solutions
08.2021 - 09.2022

Diplomado En Gerencia Y Montaje De Barea Y Restaurantes -

Escuela De Gastronomia Gato Dummas

Academic Bachelor -

Colegio Colsubsidio
Miguel Cely