Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Miguel Cen Rodriguez

Pasadena,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Dr Deanna Dickson Inc,
09.2023 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Managed approximately 30 incoming calls, emails and faxes per day from costumers

Front Desk Ticket Agent

Irepairitfast
10.2021 - 01.2024
  • Provided primary customer support to internal and external customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Maintained office PCs, networks and mobile devices.
  • Engaged with customers to build rapport and loyalty.
  • Maximized revenue growth by effectively cross-selling and upselling products and services.
  • Managing approximately 50 incoming calls, emails from vendors and costumers,

Technical Support Specialist

Gadget needs
08.2019 - 10.2022
  • Repair cellphones troubleshoot computers hardware repairs on cellphones and computers
  • Software installation
  • Data recovery
  • Diagnosed and troubleshot hardware, software and network issues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.

Computer Technician

Rays electronics
10.2012 - 03.2018
  • Diagnose the system and repair
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Restored data on computers and office machines.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Documented changes and actions in computer-based tracking system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Science - Computer Science

Pasadena City College
Pasadena, CA
02.2026

Skills

  • Office Management
  • Document Management
  • Telephone Etiquette
  • Scheduling
  • Hardware diagnostics
  • Screen Repair
  • Attention to Detail
  • Merchandise Receiving and Handling
  • Software Reinstallation
  • Word Processing

Certification

Driver's License

Assessments

  • Technical support: Customer situations, Completed, 05/01/21, Responding to technical support situations with sensitivity
  • Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
  • Work style: Reliability, Completed, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Customer service, Completed, 06/01/23, Identifying and resolving common customer issues
  • Customer focus & orientation, Completed, 06/01/23, Responding to customer situations with sensitivity
  • Basic maintenance and repair, Proficient, 12/01/23, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
  • Technical support, Proficient, 05/01/23, Performing software, hardware, and network operations
  • Administrative assistant/receptionist, Completed, 11/01/23, Using basic scheduling and organizational skills in an office setting

Timeline

Front Desk Receptionist

Dr Deanna Dickson Inc,
09.2023 - Current

Front Desk Ticket Agent

Irepairitfast
10.2021 - 01.2024

Technical Support Specialist

Gadget needs
08.2019 - 10.2022

Computer Technician

Rays electronics
10.2012 - 03.2018

Associate of Science - Computer Science

Pasadena City College

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Miguel Cen Rodriguez