Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Centeno Velazquez

Katy,TX

Summary

Knowledgeable Case Manager experienced in coordinating care for migrants and homeless individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

14
14
years of professional experience

Work History

Case Manager

Deployed Services
06.2022 - Current
  • Engage and involve children and their sponsors in reunification process while meeting all federal and state regulatory guidelines and standards that are applicable.
  • Document progress that families and sponsors make toward risk reduction, achievement of service goals and positive case outcomes. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety
  • Maintain case load in accordance with agency policies and procedures and licensing and contract standards. Maintain up to date documentation in portal.
  • Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements
  • Implement DS safety protocols including evacuating children and other staff in case of an emergency
  • Uphold professional and ethical standards of conduct outlined in the DS employee handbook
  • Ensure follow up service phone calls are conducted 30 days after UAC's reunification and discharge from program
  • Coordinate fingerprint appointment for sponsor

Youth Care Worker

Krucial Staffing
01.2022 - 04.2022
  • Relocated to Carrizo Springs facility to provide emergency management for unaccompanied minors from Northern Triangle of Central America. Worked total of 89.25 hours per week, including weekends, evenings, and nights. This demonstrates innate ability to navigate and adapt to ever-changing environments.
  • Facilitates integration of refugee children arriving in United States by educating them about their rights and responsibilities and services provided by local governments, nonprofits, stakeholder groups, and faith-based community organizations.
  • Proactively identify opportunities to develop skills, talents, and leadership of children and youth.
  • Facilitate access to academic services that foster culture and language learning. Provided oral interpretations for minors and management in Spanish and English, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Completed clear and concise documentation of youth behavior and actions. Evaluated needs of youth and outlined measures to address them.
  • Employ dynamic communication and interpersonal skills, cultural sensitivity, tactful language, and empathy to build rapport and maintain trust with vulnerable unaccompanied children.
  • Ensures confidentiality and integrity of Protected Health Information, HIPAA, and nondisclosure agreement relating to children and shelter operations, both on and off work (i.e. media and social media postings).
  • Conduct intake services to complete necessary paperwork and provide refugee and migrant children with overview of program services.

Youth Care Worker

Wyoming National Logistics At Fort Bliss
08.2021 - 12.2021
  • Ensures confidentiality and integrity of Protected Health Information, HIPAA, and nondisclosure agreement relating to children and shelter operations, both on and off work (i.e. media and social media postings).
  • Conduct intake services to complete necessary paperwork and provide refugee and migrant children with overview of program services.
  • Ensure refugee and migrant youth maintain access to legal counsel.
  • Embraces values of Diversity, Equity, and Inclusion, assuring minors have access to culturally and linguistically appropriate services. Gained in-depth familiarity with migrant culture and lifestyles

Project Coordinator

Human Development Laboratory
08.2014 - 12.2018

Project Coordinator of program "Strengthening community organizations for care of children and adolescents" in Zulia region,

  • Coordination, assistance and/or support in visits to different actors, organizations, institutions and communities contemplated in project, to collect, process, disseminate or socialize information.

• Support in the organization of meetings and workshops planned in the project.

• Support in the production of content to generate communication products of the project.

• Support in the elaboration of the terms of reference and the technical follow-up to the agreements and/or agreements for the implementation of the various activities foreseen in the project.

• Support and coordination in the design and execution of technical consultancies, events and training activities, dissemination and socialization of information.

• Carrying out technical consultations, internal and external, related to their area of performance in the project.

• Support in the preparation of proposals for continuity of projects.

• Analysis of contents of specialized technical publications on related topics to facilitate decision-making within the framework of the project, and / or preparation of technical documents.

• Preparation of work schedules and assignment of tasks to technical advisors and facilitators.

• Assistance and support, technical and logistical, to the management team of Human Development Laboratory for project supervision.

• Weekly reports with the progress of the project, as well as the identification of nodes presented, which require decision-making by the Board of Directors. Human Development Laboratory.

• Maintenance of inter-institutional relations with community organizations, educational centers, public and private institutions.

Freelance Lawyer

Civil, Business And Children Matters
01.2009 - 01.2014
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Used knowledge of legal precedents to analyze probable outcome of cases.
  • Interpreted laws, rulings and regulations for individuals and businesses.

Community Service Assistant

United Nations High Commission For Refugees
08.2012 - 08.2013
  • Provide technical support on Sexual and Gender Based Violence, including in particular:
  • In close liaison with IPs, keep track of incidents reports, monitor referrals of SGBV survivors to appropriate actors by UNHCR /IPs for further management of case;
  • Assist in conducting assessment on SGBV risk factors among persons of concern, flag potential risks or challenges emerging from data analysis and make recommendations to address them;
  • Assists in developing ways in which community involvement can be increased and community groups strengthened;
  • Liaise closely with IPs/OPs to ensure that for each individual case there is compliance to SOP’s related to safety of survivor, adequate health and medical, psycho social care and judicial and legal support;
  • Strengthening data collection mechanisms, in close liaison with the IPs/OPs and UNHCR’s Protection staff;
  • Contribute to effective information management on SGBV survivors through provision of disaggregated data on populations of concern and their problems;
  • Strengthen mechanisms related to mapping trends, tracking and analyzing data related to individual SGBV survivors;
  • Strengthen existing reporting formats to ensure that they match the SGBV strategy requirements;
  • Capacity building of IPs staff and outreach workers in responding to SGBV survivors and their further management;
  • Ensure reporting on SGBV activities and indicators.
  • Participate in community services activities aimed at supporting implementing partners provide services to refugees and other persons of concern to UNHCR, especially for persons with specific needs.
  • Work with persons of concern and contribute to defining appropriate interventions that address specific needs of persons of concern according to UNHCR policies, in coordination with partners.
  • Ensure specific needs are duly recorded in the existing database system and reports are drafted.
  • Undertake other duties as required.

Project Coordinator

Emiliano Alameda School
08.2009 - 05.2012

· Coordination of the project "Training for parents and representatives in the field of Protection of Children and Adolescents in the School. Emiliano Alameda.

· Design of training workshops on protection and safeguarding, for parents and representatives as well as for the teaching and administrative staff of the institution.

· Coordinate communications campaign on the protection of children and adolescents at school.

· Carry out the protection and safeguarding protocols in the School Emiliano Alameda.

· Represent the School Emiliano Alameda in legal matters before the governmental instances of protection and safeguarding.

· Coordinate inter-institutional relations of Lcdo school. Emiliano Alameda with other institutions to promote protection of children.

· Make and present technical reports to the school board on progress and results of the project Training parents and representatives in the field of Protection of Children and Adolescents in School. Emiliano Alameda.

· Coordinate and found psycho-social-legal care program for families with problems of domestic violence.

· Represent in forums, workshops, diplomas in protection and safeguarding in other educational spaces.

Education

Bachelor of Science - Law

Dr. Rafael Belloso Chacin University
Zulia, Venezuela
11.2008

Bachelor of Science - Sociology

University of Zulia
Zulia, Venezuela
2009

Skills

  • Well versed in Windows, Microsoft Office, Excel, Word, and Outlook
  • Strong written and oral communication skills Excellent ability to delegate responsibilities, administer conflict management and resolution among tenants
  • Empathetic leader with a flexible & adaptable mindset to challenges
  • Bilingual English/Spanish
  • In-depth knowledge of program development, cultural awareness, and staff education and training for housing programs
  • Remote learning
  • Documentation skills
  • Spanish/English translation

Timeline

Case Manager

Deployed Services
06.2022 - Current

Youth Care Worker

Krucial Staffing
01.2022 - 04.2022

Youth Care Worker

Wyoming National Logistics At Fort Bliss
08.2021 - 12.2021

Project Coordinator

Human Development Laboratory
08.2014 - 12.2018

Community Service Assistant

United Nations High Commission For Refugees
08.2012 - 08.2013

Project Coordinator

Emiliano Alameda School
08.2009 - 05.2012

Freelance Lawyer

Civil, Business And Children Matters
01.2009 - 01.2014

Bachelor of Science - Law

Dr. Rafael Belloso Chacin University

Bachelor of Science - Sociology

University of Zulia
Miguel Centeno Velazquez