Miguel Chavez
Henderson
Summary
Dynamic bartender and manager with a proven track record at Firefly Tapas Kitchen & Bar, customer service. Skilled in maintaining compliance with health codes while fostering engaging relationships with patrons. Recognized for enhancing operational efficiency and creating a welcoming atmosphere that drives repeat business.
Overview
24
24
years of professional experience
Work History
Bartender
Firefly Tapas Kitchen & Bar
05.2021 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
Manager
La Mojarra Loca
02.2015 - 05.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
Bartender Shift Manager
Goodtimes Bar Nightclub
04.2009 - 01.2015
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
La Salsa Cantina Restaurant
06.2004 - 10.2009
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Busser
Ricardos Mexican Restaurant
04.2001 - 09.2004
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
GED -
CCSN
Las Vegas, NV07-2002
Skills
- Safe service compliance
- Bar restocking
- Mixology
- Health codes compliance
- Customer service
- Clear and effective communication
- Engaging personality
- Beverage preparation
- Food service
Languages
English
Spanish
Timeline
Bartender
Firefly Tapas Kitchen & Bar
05.2021 - Current
Manager
La Mojarra Loca
02.2015 - 05.2021
Bartender Shift Manager
Goodtimes Bar Nightclub
04.2009 - 01.2015
Server
La Salsa Cantina Restaurant
06.2004 - 10.2009
Busser
Ricardos Mexican Restaurant
04.2001 - 09.2004
GED -
CCSN
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