Miguel Chico
Pico Rivera,CA
Summary
Adept at fostering customer loyalty and boosting retention, I leveraged empathy and complaint handling to enhance service quality at Nadel. My proficiency in computer skills and dedication to teamwork contributed to resolving inquiries swiftly, significantly improving satisfaction ratings. This blend of technical acumen and soft skills drove sales growth and streamlined customer service processes.
Overview
34
34
years of professional experience
Work History
Freight Anyalist/ Customer Service
Nadel
Culver City, CA
12.1999 - Current
- Collaborated with team members to improve overall response times and service quality.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Clerk/ Customer Service
California Tools
Los Alamitos, CA
12.1995 - 01.1998
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Clerk/ Customer Service
Kagan Trim Center
Los Angeles, CA
10.1990 - 06.1995
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Customer Service
- Self Motivation
- Teamwork and Collaboration
- Professionalism
- Computer Skills
- Understanding Customer Needs
- Customer Relations
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Freight Anyalist/ Customer Service
Nadel
12.1999 - Current
Clerk/ Customer Service
California Tools
12.1995 - 01.1998
Clerk/ Customer Service
Kagan Trim Center
10.1990 - 06.1995